FloofypupsReviews of floofypups.com

Worst experience ever!!! After paying extra for express delivery, my items had not even been dispatched 2 and a half weeks later. Then delivery was made to wrong address and no responsibility was accepted. They blamed the courier, and told me i had to contact them my self. After doing this, i found the package was delivered as per labelled delivery address. I reached out again and they said they take no responsibility for incorrectly addressed items and refused to resend or refund my items. I am extremely disgusted with this company and their customer service. Very unprofessional 😡

My dog was terrified of this toy but that’s not my complaint. I asked the company how to return the item. The email I got back asked me to return it and then refund me after I sent them a tracking number. First red flag then the biggest one of all, send it to Botany, NSW, Australia! Are you having a laugh? Send this from Northern Ireland to Australia!! I hate Jeff Bezos but at least Amazon is in the same hemisphere. I threw it in the garbage.

Awful company Based in Australia when you want to return an item under thier 30 day money back guarantee

Total scam!!! Buyers beware the items you order won't arrive and they give you some bogus tracking information. Won't return money...Bought on Facebook! Never buying on Facebook again!

Don't believe the Facebook advert. Total rubbish. My dogs were petrified. Cheap. Pointless. Tried to return. Returns are to Australia! Don't waste your money.

Facebook ad suckered me in. Looked good, but they are the same products you see that are cheap and made in China. Their black friday "sale" was like 2 for $70, when you can get online for like 20 each. Would have rather spent the money on a chuck-it ball or a kong

The dog toy was completely unfit for purpose and was destroyed within seconds. When I contacted them about their money back guarantee they gave me a return address of a drop locker in Australia with postage costing a similar amount to the items. The website appears to have reviews designed to look like trustpilot. I’m giving one star as they were at least polite and responsive on email.