FloLogicReviews of flologic.com

When I was first introduced to the FloLogic leak detection system in 2021, it was by suggestion of my new homeowner's insurance company. They alerted me to the fact that most home damage is done by water. They also told me that there could be a fairly substantial premium cost savings if I had a FloLogic system installed in my house. I had never heard of the system so I was a little skeptical of the performance that the system told me I could expect, program, and monitor. I am not the greatest tech informed person so I was even a little unsure about setting up the system. I have to say, with the incredible support I received from the tech people, it was and is as easy as they said. FloLogic, as far as I am concerned, overperforms what I expected. The peace of mind we have whenever we go anywhere or travel is well worth the cost. We recently purchased another house in Florida and because we are splitting our time between the two houses, we really didn't need anyone to suggest we install a FloLogic system there. It was the first thing we did. Peace of mind. I could be a spokesperson for this company. Thank You FloLogic. Bob A

We have had the FloLogic system since we remodeled an old 1910 farmhouse in the country back in 2018. On several occasion's flow logic notified us that we have had a running faucet, broken pipe, or toilet not shutting off. I did not set up the app controlled module until after COVID, and in 2024 we had to send our controller to FloLogic for a firm wear update. All communication and assistance from technical assistance has been stellar. Our app allows me to adjust setting on the fly when we have more guests than usual or freezing weather so I can drip faucets without shutting down our water. We love this system.

The FloLogic system is amazing. I have it in multiple locations. It is very easy to use and extremely effective at picking up water flow. When we first moved into our home it picked up a broken pipe outside the house. It also picked up leaking faucets. I highly recommend this product.

Wow, I am so impressed with this company. Their product and customer service is top notch. They were very helpful talking to my plumber about requirements and set-up. The leak section system works perfectly. It's easy to use and finally gives me PEACE OF MIND. Highly recommend Flo Logic for an all-around great experience.

Although the situation that brought me to Flologic was a costly and disruptive pipe break in my home while we were out of town, I've slept much more securely after installing their system based on the recommendation from Chubb Insurance. I've had few technical issues over the years but when one occurred their tech support team was always patient and thorough in helping us diagnose the issue and get it resolved. During my career as a senior Disney executive our call center and help desk were a part of my responsibilities and they were committed to the concept of "magic restored" when they encountered situations that were inconsistent with our brand promise. The folks at Flologic not only make a great product but they stand behind it as well with people you can talk to, who help you fix the issue and don't make you feel stupid.

I have called the given number (877-356-5644) for technical support. The prerecorded voice suggests different numbers for general mailbox, directory, sales, info, tech assistance press 3 etc. Every button I pressed yielded a computer voice announcing that what had pressed was "invalid input." Very disappointing. Since 2007, I have had a FLoLogic system which was functioning perfectly (with battery changes from time to time) until Monday, January 15, 2024. I tried to disable the system-never had a problem previoulsy--but kept receiving a message "CHECK PS" and was unable to connect with the codes to activate the Disable reading. I reviewed the User Manual and see no reference to a message that look even close to "Check PS." What do I do? . UPDATED REVIEW on Jan 17, ‘24. I received a telephone call from Flo Logic to inquire whether they could help with the problem discussed in the above review. I am so impressed that the company, whose product I have happily used since 2007, responded so promptly. The company representative provided an answer to the “I can’t disable the system” issue and convinced me that the communications problem I experienced was with a one-off error with the system. So while my one-star rating for the experience I had with the faulty customer service number is there, if I were asked to rate the product or the response to my complaint of 1/16 I would rate FloLogic a 5 star plus+ Accidents happen; what counts is how a company responds. Flo Logic apologized for the communications error (or, misunderstanding, if you will) and explained the message I received that led to my review. That is what’s important, given an imperfect world. For the cynics out there, I have not received any compensation, gift or anything of value in exchange for writing this updated review.

Ian my technician assisted me expertly over the phone to solve a thorny connectivity issue. Well done. Great service and field support.

Without doubt one of the best Customer Service experiences I have had in many years. Firstly, the system has saved us from several water leaks since the installation 5 years ago. The system is super easy to operate once installed. We recently had some Con Ed electrical issues which impacted the house. The Customer Service were super helpful and talked my son thro the whole process to resolve the issue. Same level of service with several other follow up calls. Thank you!