FloLogicReviews of flologic.com

Great company, easy to work with and so helpful. Excellent support and customer service. I upgraded from one of the original systems from over 20 years ago, I was an early adapter and their service was great and is still great. I compared this to other devices on the market and none meet their high standards. The product is robust and dependable. This is a necessity for my house, on grade slab with a water shut off below grade, under a floor board, under a heavy washing Machine and inaccessible. I found this out when I had a pipe break and could not access the shut off and had to call the fire dept. After much water damage, I resolved to find a solution and came across a review of a new product: FloLogic, reviewed in a Popular Science Magazine. I have been a huge fan ever since. Whenever I needed support, which is infrequent, they are there to assist and address any problems.

Great product and very good customer service. I was able to call and get all my questions answered. I have talked with several of the people in customer service. And each time they made sure I understood everything and that i didn’t have any other issues before the called ended.

I was considering buying a Flologic device and called in to ask some questions. I spoke with Joey on 8/19 and he was incredibly helpful and knowledgeable. One of the most helpful calls of this nature I've ever had - huge shoutout to Joey who was really an outstanding communicator. I purchased the device, plumber installed it and it has been working perfectly. Very happy with every aspect of this company and purchase.

I installed one of their water shut-off valve systems in my home the day after I moved in a bit over 6 months ago. I love it. Floods are a huge risk in any home, and with this device connected to my alarm system I can't forget to turn it on when I leave the house. It is helpful if you do have a slow leak somewhere in the house, and works just great. Add in the fact that installing this device and hooking it in to the security system are saving me almost 10% on my homeowners policy every year and it pays for itself in two or three years. Win:win. I called the service team several times before chosing this brand and the people were both knowledgeable and very pleasant to work with. I am surprised more people don't have them installed - water damage is a very real risk and usually very expensive to repair. You can't go wrong with this company.

Do not buy if you need remote access. WiFi connection is totally unreliable on a modern Wi-Fi 6 network with many devices. You will waste $1000's on a device you can't control remotely in case or emergency. FloLogic's response below is deceptive. I reiterate my strong recommendation. Details: - My connection was through FloLogic's Thread-based Gateway as described in their response. - There was no trouble connecting, but the gateway was unable to keep its connection. It disconnected every few seconds as others have experienced. - This is typical of systems using old Wi-Fi protocols and perhaps obsolete firmware stacks. - In desperation FloLogic send me a replacement gateway (same problem), then an old nodule that works without the gateway (same problem). - Since the issue is with their Wi-Fi chips, sending replacements with the same chip obviously can't solve the problem. My wifi network is 100% reliable and includes cameras, weather station, sprinkler controller, hybrid water heaters, wifi access points, mobile phones, notebooks, all working without a problem. Only FloLogic is unable to keep a stable connection. Have only seen this once with an old device that used one of the very early wifi protocols. These devices can no longer stay reliability connected on modern Wi-Fi networks.

Great help solved the problem thanks Brenden

Flologic's devices are fabulous! They detect flow according to the parameters you easily determine and will shut off the water when you're not around to do it yourself. I experienced an issue with my home's wireless network and Joey, in Technical Support, was readily available and quickly and effortlessly got my unit paired with my home network and connected again. Fabulous 'technical support' staff.

Great product and when I have questions, the support team has always been helpful.