Angel C.
I bought an item from Fliwos.com (a…
I bought an item from Fliwos.com (a leather jacket) size XL. When I received the product, the item didn't git. In fact, the item was most likely a size small in American measurements. The only way to contact customer service is through an email (no phone customer service representative). They contacted me two days later and I explained the situation and I was advised to go back to the website and look at the measurements video and base on their measurements, I was an 3XL. They sent me a replacement jacket size 3XL (which is their largest size) and when I tried it, it still was extremely small. It appears this company doesn't have a clue about sizing in the USA. I contacted the company again via email and to this date, no response. I am writing this review to warn anyone not to buy from this company because their size are based on Asain size and not American size. I gave them several days to get back to and never received a response back. I have two leather jackets that I can't wear because they run small. Please fo yourself a favor and do not buy anything from this company. I sure won't. After the post office this review, the company finally responded to my email after the posting of this review. I am modifying my review base the company promised a full refund and I will hold them to that. However, I still stand on m previous review of their products size measurements do not conform to USA measurements. I strongly recommended the company to start making their products to conform to USA measurements so there won't be any problems doing business in the USA.
Response from FliwosFeb 14, 2026
Dear customer, thank you very much for sharing your feedback with us. We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: [email protected] , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight. We apologize again for any inconvenience caused and thank you for your trust and patience.



