Simon
Fliwos Multipant material quality far below what is advertised
I ordered a pair of the Fliwos Multipants – High Stretch Multi-pocket Durable Cargo Pants in December 2025 after seeing numerous ads on my tablet. They were delivered as scheduled in early 2026. However, the quality of the pants was nothing like that displayed in the ads. The pants advertised appears relatively thick and textured, with an ability to stretch in all directions. The pants I received were made of a thin, nylon material with no texture whatsoever and very little stretch. The material has a distinct plastic feel to it and made a rustling sound when handled. I contacted the Fliwos customer service and did receive a prompt response. The initial offer made to me was for a 20% discount off a future order. Since I was dissatisfied with the quality of these pants, I was not about to order anything else from the company. Next, customer service offered a 50% refund and suggested I resell the pants or gift them to someone else. Again, given the poor quality of the pants, I was not about to do either of those. I requested a full refund and after several emails back and forth with customer service, I received a refund of just over 60% of the initial purchase price (including shipping). I will not be ordering anything further from Fliwos.
Response from FliwosJan 17, 2026
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you. To correct this error as quickly as possible, please send your order details and product photos to [email protected]. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue. Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.