Brody L.
Device screen shattered and inconsistent usability
Device screen shattered after one small drop, it is not easily repairable despite the device claiming to be modular, it requires moderate soldering skills, as well as due to having deep sunken screws, it requires a very specific size of screwdriver to even open For a while I tried using the mobile app remote control to work it however it constantly needs turned off and back on after it randomly stops working correctly which prevents Bluetooth from reconnecting and requires me to plug into my home computer app because the screen is broken and I can’t see the code to type in. Support was absolutely useless as they didn’t even offer any help or offer any kind of partial refund or repair options. I can’t even reach out with a support ticket number because it was immediately shut down with “device has been opened already” and never opened a ticket or connected me with a person to begin with
Response from Flipper DevicesSep 21, 2026
Brody, I'm really sorry your Flipper Zero disappointed you like that. It is unfortunately not indestructible, but also shouldn't shatter after a small drop. From what you describe it seems you have attempted to return the device via our self-serve returns portal, which was automatically rejected since you opened the product. Please reach out through https://support.flipper.net so our support team could help you. - Anna




