Maureen G.
Did not get what I purchased
I booked a roundtrip non-stop ticket and the airline was Southwest. The day after my booking I was contacted and told Southwest no longer had the non-stop flight available but if I flew the next calendar day for an upcharge I could be on a direct flight. I paid the increase cost and did not get a direct flight. The Flightsnest representative kept telling me the additional stop was a hidden stop for refuleing. There was nothing hidden about this stop. All but five passengers debarked and there was another 100 plus passengers waiting to board the airplane at this "hidden" stop. Southwest agents were very confused with my return tickets. I should have been booked with one continuous ticket rather than two tickets. I was required to leave the plane even though it was going to my final detination. I had to deal with Southwest cusomter service trying to figure out the ticket mess (Southwest was great); I had to wait with the other passengers to reboard a hidden stop that was represented to me as a "direct fight." I did talk with Flightnest about my concerns and I recieved a $100 for my inconveniance but it was not worth the inconvenience.
Response from FLIGHTS NESTNov 12, 2023
Dear Guest, Thanks for sharing your feedback and we are very sorry to hear that you are not satisfied. We Sincerely apologize that we did not exceed the standards and didn't meet your expectations as sometimes the situation gets beyond our reach because of the sudden changes in the prices and policies governed by the airlines. I understand that this sounds very frustrating and disappointing but we unfortunately can't do much about it as the prices and policies are governed by the airlines and they have full rights to withdraw any fares/policies at any given time under the disclaimer section provided by them to the travel agencies. However it goes without saying that you would prefer your customer to discuss issues with you in person, but even an overly emotional online review might contain a bit of insight. Negative feedback can shine light on blind spots and be a wake-up call for you and your team. We hope you will visit us again soon and we would like to offer you a $50 voucher each passenger towards your next booking with Flights Nest as a token of apology for the troubles that We've caused , Kindly email us at [email protected] to have your voucher code for the next trip and we would be very happy to serve you again !! Thanks Team Flightsnest