flightclubdarts.comReviews of flightclubdarts.com

Really wanted to go for my Birthday & Valentine's day celebration on a Thursday evening in Cheltenham only to find that they won't accept groups smaller than 4 on weekday evenings (though perfectly fine on a Sunday). Very disappointing and will not be recommending to friends

Always had a great time previously at the Cardiff venue, but so bad yesterday for my 40th and put off for life.... Firstly we waited almost 40 minutes for our initial drinks order which apparantly went to the wrong table. This was a little frustrating as people were being served at the bar way quicker and there is a service fee you pay for here. This is despite being told by staff its way faster than being served at the bar. Not the end of the world we move on. However, we also experienced delays with our food. Toward the backend of our booking, I enquired about it, and a staff member responded with, "Oh okay, now you have requested it, we will start preparing it." Why not be proactive and check with us beforehand instead of waiting for us to chase it up? To add to this, the food was then sent to the wrong table which I understandably subtly and respectfully(!) expressed my dissatisfaction as a paying customer. However, instead of addressing the concerns professionally, a bouncer approached me in a very rude, challenging, and smug manner in front of my entire party as we were eating — completely ruining what should have been a memorable 40th birthday celebration. When I calmly explained that I had spent money as a paying customer and was entitled to respectfully express concerns , he dismissively replied, "It doesn't matter how much money you have." This response was unprofessional and unnecessary. There is a way to engage with customers to get a better understanding without seeming to want to escalate the situation unnecessarily. Basic communication skills and professionalism were sorely lacking. I appreciate the efforts of the staff who were working hard, but for future feedback it felt like a supervisor or team member could have checked in to ensure everything was running smoothly. This simple step could improve the overall customer experience and support the staff during busy times. Unfortunately, after this experience —especially due to the confrontational bouncer — I dont think we will be risking our money on future bookings here. Members of our party had planned various events and corporate gatherings at this venue, but this incident has made us reconsider. I get things can't always go perfectly, but I don't expect a bouncer to behave in that way. Next time, come over ask for a chat and let's be reasonable about it all, horrible arrogant little man!

This would have been a 5 if it weren't for the woke bar staff. Absolutely ridiculous behaviour. We were asked to leave because one of our party asked for a Dirty Martini, apparently, suggestively. The woke pink haired bar lady took offence and reported our friend and LIED by saying he had touched her. The bouncers were unbelievably good but obviously had to act on the complaint, but wouldn't get the cctv, that they said existed, but obviously didn't back up the complaint. Ridiculous behaviour. As a measure of how well behaved we actually were, we were given additional time, prior to the incident. Liverpool, if she is representative of your staff, you will lose customers

I booked a few months ago for a work party for around 30 people. The help and attention I received was amazing. They were very accommodating all the way through the process. The night of the event (02/08/2024) rolled around and what a night. The food was amazing! Service, first class and our host and Games Master were beyond fantastic! I could not fault one part of the evening. My workplace host two parties per year and everyone agrees this was the best ever had! I highly recommend this to anyone for work parties or large groups. The packages may be a little pricey but it really is all worth it when you add everything up. I want to should out Emily and the Game Master specifically for making sure everyone was fed and watered throughout the night and for me who suffers from a shellfish allergy, they really made sure I was kept up to date with what was safe to eat and what was not. This was the Glasgow branch. Massive thank you again!

Absolutely disgusting customer service with Flight Club!!! Do not book if you don’t have a crystal ball with life events happening!!!!!!!! Paid upfront (£80) to book in January - parents very ill with COVID. Finally managed to re book for this weekend however my father has fallen ill. So wanted to re arrange to a date in June only to be told if we can’t re book in May we will lose the £80 as they have already accommodated us once with a rearrangement of a date. I explained about COVID and now my dad needs and op - no compassion or empathy. I asked for June as 2 out of the 6 are shift workers in emergency services and that is the next / first weekend we have off - again they said sorry this is policy we are unable to change it again. Absolutely disgusting!!!! Yet happy for our money up front - hoping for people to cancel!!!!

Trying to get hold of red engine via their website is impossible. Their contact us form doesn't work and there's no phone number to speak to an actual human.

Valeria was amazing with us. Brilliant attention and even offered us extra time which we gladly accepted. Overall brilliant experience and top notch customer service

I would normally share how much I adore this place. I’ve been here Victoria before, as well as Bloomsbury and Leeds. Normally brilliant. This time, a crazy let down. Arrived an hour early thinking we would grab some drinks. All tables were reserved, which I do understand as it was Christmas. However, we arrived at 4, and tables were reserved at 6, which is stupid as many parties could use these tables in that time. It wasn’t like they were decorated or anything. There was a table which was due when our booking for a oche was so we asked a man behind the bar if we could sit there for a little while. He said he couldn’t see a problem with it but they give 15 minutes either way, so if we were to be moved by the waiter staff then we would have too. Made complete sense. However we found another table which was 15 minutes over the booking time, so we Sat down and within 5 minutes the RUDEST woman I have ever met came over and asked if it was our table. We stated no but the people hadn’t shown up so we were just trying our luck basically. She shouted at us and said they could still come. We stated about the 15 minutes but she was so rude we just left, and did luckily find another table. 5 minutes later a group of lads came in and she took them there and stated that the table hadn’t shown so they could sit there!!! Are you for real?! Once on the oche, customer service was very quick. The dart board was very delayed, weren’t counting some of the darts and saying different scores to what they had landed in. When the 5 minute timer came up, our Waiter stood waiting for us to move. Once it has finished as in within seconds, he literally started handing us our drinks of the bench and cleaning around us. We didn’t even have time to put our coats on or pick our bags up. It was just so rude and really ruined the end of our experience. I have never been somewhere with such rude and nasty customer service. Such a let down as I love this place. Next time try the Bloomsbury. Much nicer.