Jessica F.
Let down.
I would normally share how much I adore this place. I’ve been here Victoria before, as well as Bloomsbury and Leeds. Normally brilliant. This time, a crazy let down. Arrived an hour early thinking we would grab some drinks. All tables were reserved, which I do understand as it was Christmas. However, we arrived at 4, and tables were reserved at 6, which is stupid as many parties could use these tables in that time. It wasn’t like they were decorated or anything. There was a table which was due when our booking for a oche was so we asked a man behind the bar if we could sit there for a little while. He said he couldn’t see a problem with it but they give 15 minutes either way, so if we were to be moved by the waiter staff then we would have too. Made complete sense. However we found another table which was 15 minutes over the booking time, so we Sat down and within 5 minutes the RUDEST woman I have ever met came over and asked if it was our table. We stated no but the people hadn’t shown up so we were just trying our luck basically. She shouted at us and said they could still come. We stated about the 15 minutes but she was so rude we just left, and did luckily find another table. 5 minutes later a group of lads came in and she took them there and stated that the table hadn’t shown so they could sit there!!! Are you for real?! Once on the oche, customer service was very quick. The dart board was very delayed, weren’t counting some of the darts and saying different scores to what they had landed in. When the 5 minute timer came up, our Waiter stood waiting for us to move. Once it has finished as in within seconds, he literally started handing us our drinks of the bench and cleaning around us. We didn’t even have time to put our coats on or pick our bags up. It was just so rude and really ruined the end of our experience. I have never been somewhere with such rude and nasty customer service. Such a let down as I love this place. Next time try the Bloomsbury. Much nicer.