Flexible Assembly SystemsReviews of flexibleassembly.com

Response from Flexible Assembly SystemsOct 15, 2025

Hello, We’re sorry to hear about the experience with your earlier order. It appears this review refers to a previous purchase where the incorrect part was ordered. Some items—such as spare parts, special-order, or custom-configured products—are non-returnable, and that information should be displayed on the product page prior to checkout. We’re glad you were able to find the correct part afterward, and we appreciate your feedback as we continue working to make compatibility and return details as clear as possible.

Response from Flexible Assembly SystemsJul 28, 2025

Hello Samuel, We’re truly sorry for the delay and the eventual cancellation of your order. We understand how frustrating it is to wait, only to learn that the product is unavailable. In this case, we weren’t able to secure the item from our supplier despite our best efforts. We agree—products should only be listed when they can be reliably fulfilled, and this experience highlighted a gap we’re actively working to fix. We appreciate your feedback and will use it to improve our availability checks and communication moving forward.

Response from Flexible Assembly SystemsJul 28, 2025

Hello John, Thanks for your feedback, apologies for the delayed reply and we're sorry to hear your experience felt frustrating. While we’ve been in business for over 20 years, we’ve unfortunately seen firsthand how fraud has evolved in B2B ecommerce. After too many cases of spoofed company names and fraudulent orders, we made the call to require account creation to better protect both our customers and our vendors. We understand it adds a step, but it ensures a safer environment for everyone doing business on our site. We're continually working to improve the registration experience and appreciate you taking the time to share your thoughts.