FleshlightReviews of fleshlight.com

Horrible customer service. Will take money tell you it’s shipping and then it doesn’t ship. They don’t respond to emails and will lie regarding the updates. Couldn’t give product review because I’m still waiting on order. They say it’s discrete but they don’t tell you that you’ll be in the dark on when you’ll actually get the product. Good luck!

I spent a considerable amount of money for a product from Fleshlight. It was a poor product. They’re advertisement of the Stoya Destroya was grossly misleading. I called customer service and I got a woman on the line with screaming children in the background who basically had no training or power to do anything. I as told too bad so sad. Thanks for your money. Goodbye Don’t waste your money on this company!!!

Initial enquiry response good (they want your money) After receiving product - quickshot launch, the item was faulty out of the box, £140 item not working out of the box is just incredibly bad, first response from company was generic. I sent email with video evidence as requested to prove item was faulty. Since then I have sent 9 or more emails to request a refund and that I will ship item back, no response. Truly shocking! Hence the poor review, if I could leave a zero score I would. Very poor service and would advise people to not buy anything from fleshlight directly. Unless you like throwing money away.

They charged me right away for my order but never shipped to me. Customer service has no record of my order so can not help me. Scammers.

I have purchased many Fleshlights. However recently quality has declined significantly and 2 of the 3 Fleshlight sleeves I ordered came defective. I took pictures after turning the sleeves inside out to show the defect. The customer service person was rude and denied they were defective. Very poor, dishonest customer service. I'll have to have Visa refund me since the company refuses to honor their own defective product policy

I ordered a sleeve warmer. They charged me right away. But the product never arrived. I contacted them and they said we have no idea where your money is because we have no record of your payment, so we can not issue a refund. Bunch of scammers they are.

These guys deserve negative stars they have zero customer service i placed an order and immediately i get an email saying the package would ship in 1-2 business days i waited 4 days with no response from their part. When i emailed them back asking about the order they say that the product is not in stock that if i would like a refund. I told them that i expected they would offer a replacement or maybe work it out some other way, maybe a compensation, but if they couldn't do anything they could just go ahead and give me the full refund. They didn't want to work anything with me they didn't offer a replacement product or other solution to the error they created on the first place, they just sent the refund without an apology for the bad communication and waste of time. What kind of customer service is this?? Don’t buy from these people stay away!!!

I purchased a Fleshlight, Sleeve, warmer, extra case and the expensive Launch. I tried the sleeve and one of the cases. The product was worthless. I'd get better results from pounding it between two couch cushions. I filed a return and sent back the items that I did not use..the warmer, second case and the Launch..$250 in items. Over a month later I get an email stating that the items were used and they took pictures. The warmer and Launch were still sealed in plastic. The case that they sent me was loose in the box and not in any packaging. I've requested the pictures, but I can guarantee that the pics aren't of the items that I sent back. There's no way! How do I prove that these were the items that I sent back or some photo that they took of someone else's items? Their deceitful word against mine I guess. I'll be filing a dispute with my credit card company for a full refund now. Also, I'm not sure who these reviews are from on their site, but they have to be fake. Their product is completely worthless and a total pain to keep from molding up.