FleshlightReviews of fleshlight.com

The most mediocre product I have ever purchased

I ordered a product from fleshlighteu and promptly received an email from their courier service(ups) saying the delivery was due around a week later. I then received an email claiming the product was delayed due to brexit I have since received an email every day saying delivery updated but there is no info beyond that. I contacted customer service and informed them of my concerns. I received a reply saying they have known deliveries take up to 60 days. There is however nothing on the site or in the correspondence to alert the consumer that this is the case.

Good customer service wanted to send it back and should have I can do better with my hand and I’d have saved a lot of money and time than messing with these things

One star because I cannot give a ZERO. Customer Services took 2 days to answer any email. Nothing shipped for a week...they blamed COVID19 Held by customs for 2 weeks... they blamed Brexit... like it was a suprise. Refused to chase or trace parcel with UPS. UPS would not speak to me, only shipper. NEVER ONCE SAID SORRY. Implied more than once that I should simply shut up and wait. Refused on two occasions to refund when parcel was still in Spain and returnable. Took over 6 weeks end-to-end to receive parcel which by this time looked like it had been run-over. Contents fortunately undamaged. Was the product ultimately worth all of the above? NO! HELL NO! Do not give these people your custom or your money. Buy similar elsewhere and just maybe they will start to understand the value of their customers. Right now, they couldn't give a damn. THE WORST ONLINE RETAIL EXPERIENCE I HAVE EVER HAD. For context I bought 3 other items from around Europe in the same time period and they all arrived inside of 5 days.

I ordered a Riley Reid quick shot on Oct 18 and I am now at November 5th and my order hasn’t been processed, customer service doesn’t answer their phones and do not reply to their emails. It is the worst experience I have ever had with any company. There is no way to cancel the order or anything. I’m gonna have to report fraud to my bank or something!

Placed the order 8 days ago. . . .the confirmation email said to allow 1-2 business days for my order to be processed. . .no response from customer service. *crickets*

The AU team was the worst customer service I have ever experienced. I purchased a limited edition item and several others totalling near $500. The next day I get an email (weirdly they used two different names in this email) and they have no idea when it will be ready and offered 2 options. I replied to the email with which option I would like and they didn’t bother responding. 1 week later still no tracking but suddenly a refund notification that wasn’t even part of the original options. I reply to this email asking if they can tell me what was refunded because there was more than the limited edition item. No response. I then sent another asking if someone could let me know what was going on with my order and what was refunded. They then refunded the whole order without telling me why or bothering to respond. Ended up losing $50 to currency conversion because of their incompetence.

Terrible customer service! I have always loved Fleshlight's products because they are definitely the best in male masturbators, that being said this review is not on the products themselves but the customer service attached to them. I ordered an item directly from they're website but when I received the order I had been sent the wrong item. In fact the item was nowhere near close to what I ordered. I tried contacting customer service by phone, leaving messages, and email multiple times over the last week but have received NO response what so ever. I understand that companies are under alot of strain with the Covid pandemic, I understand that but this goes beyond those considerations. Even the most basic principles customer service were not met. My advice is if your going to buy Fleshlight brand products do it through a retailer because if something goes wrong Fleshlight themselves will not make any attempt to help you. An this also seems to be the trend based on other reviews I've seen.