FleshlightReviews of fleshlight.com

Sergio V is the most useless customer service manger I have ever had a conversation with. He contradicts himself and always places blame on customer despite it being an issue on their end. If your bank makes one fraudulent hold they immediately blacklist from site before you can even unlock the hold.

I have to great sensation but shortly after I purchased it the sleeve split down the side of the sleeve what the F not exactly cheap am I the only one too have this problem disappointed customer

Over the past year I have ordered 6 items from Fleshlight, 3 sleeves, 2 cases, and a drying unit. one of the cases and two of the sleeves were defective. This quality control is absolutely terrible and to top it all off, they only replaced one of the cases and a single sleeve. The last sleeve has significant deformations in the internal texture at the points that people like enough to purchase/recommend the sleeve. Upon sending them images of the internal texture being misshapen and significantly deformed at the exact points that I bought that very sleeve for they tried to claim that "The injection molding process sometimes has bubbles" or some corporate bs instead of just admitting that their product is defective and their quality control is crap. Amazing how they are willing to lost a $1000+ dollar customer over one replacement item.

Here is a company that cares nothing for its customers. It doesn't matter how many times you write them asking for sales help. They will never respond. Secondly, this company cares nothing about men with larger than average sized 'units'. I have written them a couple of times because I have bought 3 Fleshlights and all of them are too small and uncomfortable to use. I asked them what was the largest inside diameter mens toy that they have, and I never got a reply. Waited a couple of weeks, then sent another one. No, their email isn't in junk or spam, they just refuse to help. It is worth mentioning that there is an untapped market in the mens sex toy category. Guys like me with a 6.5 inch diameter 'unit' are left out in the cold because most sex toys are made for the average man. But if you look online about this problem, you can guess there are probably millions of us that are frustrated with this. It's really sad when a company doesn't listen to you, and can't even reply to a single pre-sales inquiry. Disheartening.

Been a customer for few years, never had an issue until recently. The customer service jerk was not helpful. Ordered the lube and the texture and consistency was wayyyy off from its original consistency. It just doesnt spread with their products like its supposed to now which makes it not work well and they only offered a 10% discount next time i shop like! You lost a customer, good job

They sent me products with manufacturing defects, hair in the packaging etc. The customer service staff has the intellectual ability of a subway sandwich, gives misleading instructions and is not interested in customer satisfaction. They tried to keep the returned products and my money. Chargeback with credit card company is sadly the only way to reach a resolution.

I purchased a Fleshlight Boom Blast Medium Dark. It seemed to work pretty well, but it just stunk to high heaven!!! I think the material that it was made may have been the problem, but the dye even more. When I tried to clean it, it leaked this ugly brown stuff into the sink. I finally just threw it away because it stunk so much – I mean it really reeked to high heaven!!!! Since you really can’t return it unopened, I thought I would at least be able to get a credit or something. They gave me no credit whatsoever. I mean, it doesn’t help to take a photo. The photo doesn’t tell anyone that it stinks to heaven!!!

Placed an order but received the wrong item. It appears they sent me someone else's order. (so much for privacy). It's been a week and Customer Service has been jerking me around over email (excuse pun).