Jessica M.
I’m struggling with ID verification
I’m struggling with ID verification. I’ve used up all my attempts. Sent emails asking for help and suggesting if someone can review my document manually, as one of their emails stated. However, they keep sending me the same automated email with instructions on how to verify the ID using the link they provide. I literally can’t use the link anymore!! Now they’re telling me to reach out to their team again when I’ve already sent them about 5 emails. How did they even try to locate my account?? Scammers.
Response from Flash Rewards CanadaNov 16, 2022
Jessica, we know it's frustrating when things don't work as expected. Successful identity verification is required as part of the claims process. To clarify, we haven't been able to locate your account to provide specifics on your case to address your issue. We simply do not have the context to appropriately reply. We suggest that if you need clarification on your case and details about the failure, reply to your conversation with the support team to clarify if the final resolution has been determined.