Theodor K.
Scam kickstarter project
UPDATE: so many people have received faulty products, dents, wobbly units and other errors. Flair seems ONCE AGAIN to just make up excuses and lies about that is just how it’s supposed to be. But it seems like they just haven’t made a good product… AVOID THIS SCAM COMPANY! Flair decided to launch one of their products on kickstarter. This is always a special scenario where you get the product cheaper than the retail price will be, but you will have to wait, there might be uncertainties, changes etc. However, flair have after the campaign ended and you already paid some money made an about 80% price increase due to VAT and extremely expensive shipping! I regret supporting them now after this dirty trick from their side. They also removed a special t-shirt, mirror, o-rings etc. as a possible add-on. Now they only have a few and very boring add-ons and not functional items but items that give them a good income. Originally they sold two different versions for same price, but now the add-on for one of the versions is more expensive, so too bad if you chose the wrong one. This and other things have they changed, ALL in a way that is bad for the buyer and not themselves. It really seems like a very unprofessional project and they are letting all their bad decisions impact the buyers negatively. They don't really answer fully to questions and only answer some people. And they are not even letting people cancel their purchases. This just seems like a scam! Avoid these people! And lastly their website is just bad with pop-up dialogs all the time!!
Response from Flair EspressoDec 13, 2024
Hi Theodor - Thank you for your feedback. We've conversed many times in other channels, and again I'm sorry that you're feeling like we aren't meeting your expectations. As we've tried to make clear, we decided to ship items from the US using DHL for speed and reliability. Yes this did result in a shipping cost increase, in your case of $22.50. For this we are sorry. But this is not a scam, and we've already begun production on the thousands of units to send to backers. We really hope that you'll allow us to send yours to you.