Tilman N.
International shipping catastrophical , customer service geunuine and trying to resolve
Catastrophical, bought Items for ~140$ on Dec. 14th 2021, shipment apparently got lost. Noone feels responsible, I have been in contact with FIXT directly for weeks, DHL who cocked it up, paypal and route (who insure hot air it seems, they do not feel responsible for anything). I am super disappointed, and feel cheated out of my money. They resent one item (a mousepad, worth 40$), but that also has not arrived in over a month, the tracking has shown no update. No idea what to do, the cds and records I ordered are mostly not even available anymore from their shop. Customer service of FIXT only responded once I opened a case with paypal, had to escalate the issue there a second time to receive another response from FIXT before the paypal case ran out. Since the FIXT customer service rep asked me to close the paypal case as they'd lose money otherwise, I closed it and now I am the one who has lost everything. Pretty sure I don't even want the merch and the music anymore, this experience has ruined Essenger and Scandroid music for me. UPDATE: They actually refunded me now, after I contacted them. I do believe that their customer service genuinely tried and am pretty glad, they came around. I did not expect that! Still the orders have all been lost, even the replacement shipment.