Brian C.
Unsafe Work and Poor Customer Service
Do not use. We hired this company to assemble three pieces of furniture for my 6-year-old son’s room. Two of pieces were large and heavy, so the instructions from IKEA explicitly stated that they needed to be secured to a wall for safety reasons. The appointment window was between 12pm-2pm. I got a text at 1:27pm saying our technician was on the way. By 2:30 he had not arrived and I was not provided when any updates on this status. Only when I texted asking explicitly for an ETA did they provide one of 3:20. When he arrived he talked loudly on the phone much of the time, and even asked for an iPhone charger at one point because his phone died. When he said the work was completed, I checked and neither of the large two pieces of furniture were secured to the wall. His reaction was to insist this was not required. I had to show him where in the assembly instructions it explicitly said to secure the furniture to the wall. Remember, this is in my child’s bedroom. Only then did he begrudgingly start doing the work to attach the items – but not before complaining to my wife about his 90-minute drive home, as if we were inconveniencing him by asking him to complete the job safely. After he left we noted neither items were securely attached. One of them was not drilled into studs, which would have been easy to accomplish with a stud finder. The other one could have been securely attached were the screws anchored to the drywall – he just chose not to do it. So we had to correct the attachment brackets for both items and were left with four holes in our wall. Further, after he left we found a bunch of nails on the floor of our son’s room. Customer experience after the fact was also a nightmare. At first they offered a meager discount, which I declined, and then on two separate occasions failed to call during the time window they said they were going to call to discuss the matter. When they finally did call during the third attempt to connect, they texted “calling now” and then called 30 minutes later. Then they just repeated the offer for the meager discount for our trouble. Just a nightmare, unprofessional company to work with. I would never let anyone associated with this company anywhere near my home again.