Five9Reviews of five9.com

Five9 implemented our call center solution and the standard operation of the phone system with agents, campaigns, inbound/outbound skill configure was great. The aspect of our system that causes me to lower the rating here is the automated dialer component. The team that implemented our solution was knowledgeable in the standard setups and I feel would have had no issues configuring that type of system, however, a solution with more customization was painful. I believe we are at a point where we have our system working for us, but it took weeks of corrections and painful discussions to get there. I hope that this was a result of our custom requirements and possibly a lack of understanding on both sides of the equation, but as the "industry's leading call center solution" I expected much more seamless integration between my CRM and theirs, and a knowledgeable team that wouldn't have had the bumps in the road that we experienced.

Five9 is a great system to have and will grow with your company!

System is flexible and stable the 2 items we need for our business. Does everything we need it to do and easy to integrate into our system

Excellent Customer Service The support team at Five9 is a remarkable team. They hold their customers with the highest level of respect and work diligently to address any concerns or issues you may have. My ongoing experience with Five9 continues to be amazing as their help desk is always available to respond and solve any technical issues. The team takes time to thoroughly understand and communicates respectfully at all times. It is truly a great team and service!

Overall, I think they put out a good product. Easy to configure and easy for the agents to use. Roll out of the Five9 platform was a breeze. However, I have two main concerns. Historical data is limited to 60 day storage. You can export the data but then have to find some way to have it make sense. You also have to know what you need to export. If you discover you need data from reports you have never exported then you are out of luck. My second concern is they have the same 60 day storage limitation on recorded calls. They have "partners" that will provide storage and PCI compliance but nothing native to the Five9 system.

Absolutely the best. System works extremely well. Easy set up and offers a great deal of bells and whistles. Take the time to customize your system to maximize its benifits. I have used many systems over the years and Five9 has always been my favorite. Also the system has very little or no interuptions!

Love being a System Admin for Five9!

Five 9 has responded to my questions or needs promptly. Overall the system is easy to use and quite efficient. We are a non profit using the auto dialing system and code calling to schedule pick ups. Telephone reps use this dialing system with ease.