Five9Reviews of five9.com

Great product, service, and support. Everyone is always friendly and willing to help you out in any way.

As a Five9 customer for four years I truly appreciate the reliability of the system, especially using the geo-redundancy feature. I would also like comment on the rapid speed of assistance with various questions and improvements made on processes or call flows from the technical support team and the account management staff.

Our business depends on Five9 and they are extremely reliable. Support could use a little work but they get the job done.

4 year customer here - generally no complaints but the recent update caused an outage which could have been avoided if the notification indicated the requirement to update the app

Any time I've had an issue with Five9, my questions or concerns have been addressed right away in a very professional manner. The follow-up call/email to make sure my concerns were addressed, are greatly appreciated.

When first contracting with Five9 for our call center, our account manager could not have been more helpful. He worked with us to get Five9 to fit within our price range and has continually helped us as our company has grown and we have added new features to our wonderful Five9 call center.

Our implementation managers that get assigned, always seem to be rushing through the process and not always having answers for questions that we may have on the product. When we do have questions, it feels like we are given all options to resolve our issues. Does get frustrating as we expect to be speaking with product specialists that can handle it or follow up with a solution, even if it is a work around.

We have used three phone systems and Five9 is the best. It provides great analytics. Their dashboard at this time is severely lacking. The system is easy to configure and has saved us a bunch of time through its call suppression features. In addition the logic you can program for reworking campaigns has helped boost our outbound productivity while reducing the time it takes to clean lists. Implementation was very good. We were assigned an implementation manager who was available for our needs. If I were starting a call center Five9 would be my first chice.