Howard M.
great service
great service. No pressure everything went as promised very efficient

For over 35 years, FitnessFactory.com has been committed to making high-quality, affordable fitness equipment accessible to everyone, driven by the core belief that we can help our customers live longer, healthier lives.Born in 1988 with a simple goal—to offer superior, lasting equipment compared to department store options—we've grown from a small fitness outlet store to one of the nation's largest distributors of home and commercial fitness equipment.We're proud to be a fully American company with all our employees, offices, and our home office based in Forest Park, Illinois, just outside Chicago.
FitnessFactory.com (fitnessfactory.com) has 12 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Fitness & Weight Lifting · Morton Grove, Illinois
Excellent

Fitness & Weight Lifting · Morton Grove, Illinois
Average

Fitness & Weight Lifting · Chicago, Illinois
New
Fitness & Weight Lifting · Springfield, Illinois
New
Showing 4 reviews with 5 stars · Clear filters
Howard M.
great service. No pressure everything went as promised very efficient
Caroline C.
Really enjoy these classes, great variety and different classes each time .
Response from FitnessFactory.comMar 5, 2026
Caroline, thank you so much for the 5-star review. We are a fitness equipment store, not a gym, so you might be reviewing the wrong "Fitness Factory." Glad to hear you had a great experience with them, and hey, try us out next time you need fitness gear! We're confident we can provide a 5-star experience as well.
Steve
Lori was incredible with the best customer service I have ever experienced. I sent a contact us request on a weekly and received immediately a response back willing to help. Sunday we completed the request with a call and received the speciality bench the same week!! Lori kept me up to day along the way.. Unbelievable!! Lori was awesome!! Thank you so much
Response from FitnessFactory.comMar 5, 2026
Steve, thank you very much for your business and for taking the time to send in this review. We're thrilled to hear you had a great shopping experience with Lori and our team! We look forward to working with you again in the future.
Esuesue
We are building an exercise room in our home and went to 4 different places to learn about, try out, and purchase equipment. At Fitness Factory in Chicago, Ken Maxie helped us. He was friendly, knowledgeable, and honest in his thoughts and helpfulness. He gave us tips on how and what to purchase. We found the pricing comparable or better than the other places we checked out. We ended up purchasing from Fitness Factory and are looking forward to using the rower, elliptical, Jacob's ladder, and functional trainer in our new home.
Response from FitnessFactory.comMar 5, 2026
We're so glad to hear you had a great shopping experience with our team, and we're reaching out to follow up and ensure all the equipment is still working well! Please let us know!