BodyDreams
For two months, FitBudd has ignored our cancellation requests and continued taking money from our account without authorisation
Extremely disappointing experience. Customer support was frustrating from the beginning. Different agents kept replying in the same conversation without understanding previous messages or providing accurate information. We even received an unsolicited phone call at around 1 AM! The worst part started when we tried to cancel our subscription. There is NO cancellation button on their platform! You are forced to contact support, and instead of cancelling, they repeatedly try to sell you more services. We requested cancellation well before our next billing date, yet our requests were repeatedly ignored. They charged us £98.18 and £32.73 (£130.91 in total) and continued attempting further payments, even after promising to stop. They also claimed our account had been deleted, but we can still access it, including our personal information! What is particularly concerning is that multiple other customers who tried to leave FitBudd describe exactly the same problems in their reviews: ignored cancellation requests, continued charges and difficulties ending their subscriptions. The positive experiences seem very different from what customers describe when they actually try to leave. We have now blocked FitBudd through our bank and opened a payment dispute. A simple cancellation should never turn into a battle to stop a company taking your money. We strongly advise others to avoid FitBudd.