Michael
It only works the first use
It only worked once.
Response from Fit 3DJan 7, 2025
Hi Michael, I’m sorry to hear about the trouble you’ve been experiencing. Could you let me know if you’re writing in as a unit owner or as someone who completed a scan? If you have an existing support ticket, I’d be happy to take a closer look into it for you. With our system’s architecture, even with a newly set-up unit, you should generally see a percentage of successful scans rather than it working just once. There may be environmental or usage factors at play, and we’d be glad to investigate and ensure everything is operating as it should. If you can provide me with some details to help locate your account or ticket, I’ll work on resolving this for you and getting your system back up and running. There is also a chance that since the staff had off on Christmas, we perhaps did not get to your ticket in time. LMK. Looking forward to helping! Best regards, Patrick