Brett G.
Was listened to
Was listened to even though it took longer than expected

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Chino, California
Excellent
195 approved reviews, newest moderated first
Brett G.
Was listened to even though it took longer than expected
Robbie
My questions were answered quickly with great, helpful feedback.
Response from Fit 3DJul 19, 2024
Hi Robbie, I'm glad we were able to help you out! Thanks for the note. -P
Danielle
They were incredibly prompt with responses and were will to work with me to resolve the issue!
Response from Fit 3DJul 19, 2024
Danielle, Thank you for being a customer & the kind words for support. I'll be sure to pass this note on them that the new process for faster support is working. -P
Jackie O.
Very quick response! Fixed my problem in minutes. Thank you!
Sylvia S.
Prompt service. The corrected the issue I had within 24 hours!
Response from Fit 3DJul 19, 2024
Thanks for the feedback. We try & resolve issues the same day when possible. I'm glad to hear we are being responsive & were able to get you back on track. Cheers - P
Mary
Super quick response time with a clear message to assist me.
Response from Fit 3DJul 19, 2024
Awesome! Thank you. -P
Joshua P.
They were quick and informative with their response. Thankfully it was the info I needed to fix our issue.
Johnny
The support has been great whenever we have had any tech issues with the scanner
Response from Fit 3DJul 19, 2024
Thank you for the endorsement Johnny. Thank you for being a customer. We appreciate it - P