Daniel
Made good on USPS damage.
I ordered 2 Shimano fishing rods 2 weeks before my fishing trip. The total price exceeded the $75.00 threshold for free shipping, but FishUSA charged me $6.00 for special handling. FishUSA selected their cheapest shipper, USPS, and although their shipping map showed an average of 2 days from their location to mine, my rods bounced back and forth between the same locations in Pennsylvania and then between Greensboro, NC and Montgomery. AL several times. I emailed FishUSA about this and they responded that there was nothing they could due for at least 7 days after the package was to be delivered. I left for my fishing trip and the rods had not yet been delivered. Upon return I found a package with 3 of the 4 sides split open and packing matter protruding out of the box. Additionally, one end was crushed. Upon checking the enclosed rods I found one had a tip that bends outward and the eyelets are not straight up the shaft. I sent pictures to FishUSA but to return the damaged rod I now have to pay an additional $7.00 for a shipping label (or pay the full return shipping myself) and will probably be charged a 15% restocking fee to return the damaged rod. I definitely DO NOT recommend buying from FishUSA - at least not fishing rods. 09/14/2026 - Update - Fish USA made good on the "bent" rod. After they accepted the return at their cost, I offered to take half reimbursement and keep the rod as a backup on my trips. They agreed and promptly refunded half the cost. I appreciate their accepting my suggestion as I drive 3 days to the lakes in Quebec where I go lake trout fishing and to break a rod with no replacement would really mess up my vacations.