FishUSAReviews of fishusa.com

Ordered a 2 piece fishing pole and got a single piece pole. Shipping took 2 weeks to get here because it spent one week at rhe facility. Not ordering feim this site again.

I ordered 2 Shimano fishing rods 2 weeks before my fishing trip. The total price exceeded the $75.00 threshold for free shipping, but FishUSA charged me $6.00 for special handling. FishUSA selected their cheapest shipper, USPS, and although their shipping map showed an average of 2 days from their location to mine, my rods bounced back and forth between the same locations in Pennsylvania and then between Greensboro, NC and Montgomery. AL several times. I emailed FishUSA about this and they responded that there was nothing they could due for at least 7 days after the package was to be delivered. I left for my fishing trip and the rods had not yet been delivered. Upon return I found a package with 3 of the 4 sides split open and packing matter protruding out of the box. Additionally, one end was crushed. Upon checking the enclosed rods I found one had a tip that bends outward and the eyelets are not straight up the shaft. I sent pictures to FishUSA but to return the damaged rod I now have to pay an additional $7.00 for a shipping label (or pay the full return shipping myself) and will probably be charged a 15% restocking fee to return the damaged rod. I definitely DO NOT recommend buying from FishUSA - at least not fishing rods. 09/14/2026 - Update - Fish USA made good on the "bent" rod. After they accepted the return at their cost, I offered to take half reimbursement and keep the rod as a backup on my trips. They agreed and promptly refunded half the cost. I appreciate their accepting my suggestion as I drive 3 days to the lakes in Quebec where I go lake trout fishing and to break a rod with no replacement would really mess up my vacations.

My second time ordering from FishUsa, and both times I have not received a shipping confirmation for 2 weeks. Will not order from again.Bad customer.

They went from hero to zero with me there shipping is horrible I ordered 5 days ago said it’s shipped and it has not moved I won’t buy from them ever again I’m done

I had product fail and it was 1 week out of warranty and they would not back it. I just wanted to exchange it for another unit that was more expensive and they would not return the credit. Please let people know about this so they don’t have the same issue.

Horrible experience fishUSA. They had a shipping timeline posted on their homepage for delivery before xmas. Ordered before cutoff time stated by their timeline to make sure i would have my items before Xmas I could see my package was not going to deliver before Xmas as I tracked it on usps informed delivery. Contacted customer service and they told me if I doesnt deliver before xmas it will on the 26th at the latest. Of course the Package did not arrive before xmas or on the 26th as they reassured me it would . In fact it delivered 5 business days after Xmas. Ridiculous. False promise after false promise.They try to draw customers in with those inaccurate time lines and get you to spend your money on their site. Then when your package fails to deliver when they promise They don’t care cuz they’ve already got your money. Don’t Bother trying to return your order either because they screw you when it comes to returns also. They make you pay for return shipping costs. Theyll gjve you a return shipping label to download and print but deduct the shipping cost for your return from your refund amount. Just a bunch of hustlin scammers. I regret ever visiting theyre site. Wont even consider buying from them again. I hope somebody sues them and they go bankrupt.

FishUSA is hands-down one of the best places to order fishing gear, especially for ice fishing. They’ve got everything you could ever need and then some. When the useless post office lost my shipment (no surprise there), FishUSA didn’t hesitate — they replaced it right away and made it right without any runaround. Excellent selection, great prices, and customer service that actually cares. I’ll definitely keep buying from them!

I ordered a st. Croix musky mojo rod and a penn reel for my fishing trip to upper Michigan, paid for overnight shipping so I can go to this trip I paid for with buddies, and only got the reel!Now it’s been three days and the day of the trip. So I called when they opened up and they sent me to voicemail four times within almost 40 minutes before somebody picked up! Then after explaining how frustrated I am the guy told me it’s coming from st. Croix themselves and that they had not shipped it yet it looked like! I told the man that I ain’t order from st. Croix and that I ordered from them, that I paid to get overnight shipping so everything would be here in time for this trip I and my buddies paid for! I told him I want some money refunded at a discounted price and my rod here today for my trip and the man told me he couldn’t do that. Well I paid fish USA money to have all my stuff overnighted and here on time for my trip paid a lot for this trip let alone the rod and reel too and I did not pay at Croix I paid fish USA and there the one responsible to get me my rod on time. It’s been 3 days on business days on overnight shipping!! And for them to not accommodate me with a major discount and my rod for their bad business highly frustrates me and I recommend everyone to spend there money somewhere else. Bad business is bad business!