Consumer
Never again
Never again! We booked & paid for a day long fishing charter for 7. The boat never showed up. Got up at 6am, spent $70 on taxi fare & spent over an hour on a cold/dark dock waiting. We repeatedly called & texted. Nobody answered the phone. Nobody answered the texts. Finally gave up and went back to our hotels. Too late to book a substitute. Lost day of vacation. 3+ hours later we finally received an email claiming "engine trouble" & indicating that nobody was available to answer the phone or reply to the texts as it was a "holiday" (on January 2?). Asked at minimum for reimbursement of our taxi fare and was refused. Fishingbooker does nothing for you in the event of a massive screw up like this - they point fingers at the boat & say there is nothing they can do even though they were the booker, the company who charged the money & the letterhead that sent the confirmation emails etc. Useless, unprofessional & source of a ruined expensive day.
Response from FishingBookerJun 30, 2021
Hi, thank you for booking with us and I'm very sorry that you had a bad experience with this charter. I understand how frustrating and disappointing it must have been for your captain not to show up and for them not to answer your calls. This is not at all the type of service we expect or support from the captains we partner with at FishingBooker. It's really important to us that customers get an accurate description of the service they're booking. Among other measures that have been taken, the listing you booked shows transparently that the captain canceled your trip at the last minute, so future customers will be aware. I know this doesn't undo what happened, but you can be sure that we do not take this lightly. Also, I understand that you had difficulties contacting the captain, whose number was provided when you booked. We'd very much like you to use our service again, and if you do I really recommend contacting us directly if you need help with your trip or have trouble getting through to your captain. We're here to help. I'm sorry it wasn't clear that we're here if anything goes wrong and will definitely look into how we can improve this in the future.