FishingBookerReviews of fishingbooker.com

Response from FishingBookerJan 16, 2023

Hi Jaime, thank you for your review. We're really sorry to hear that you had such a disappointing day out. Fishing should be enjoyable even when you don't catch a lot, and what you described is not the way to treat a customer. We'll be launching an internal review of your captain's performance to make sure that this doesn't happen again. We understand that your trip was cut short, and we'll be reaching out directly to help you out with this. Thank you once again for taking the time to share your thoughts. We hope to be able to organize a memorable fishing trip for you in the future. All the best!

Response from FishingBookerDec 16, 2022

We're terribly sorry that your experience turned out like this. The absence of communication on the captain's end, and on top of that, not showing up for the trip is unacceptable, and we completely understand how frustrating this must've been. When you reported this to our Customer Service, we tried contacting the captain but, sadly, couldn't reach him. We refunded your deposit and launched an internal procedure to prevent this captain from getting bookings from us until further notice. Regarding the captain's credentials, we know how important it is for your guide to be licensed. This is why every captain on FishingBooker has to prove their legitimacy by uploading their ID and captain's license. This is what we call a "Basic check" – without it, the captains can't advertise their trips with us. This includes your captain. On top of Basic checks, we are collecting additional credentials like insurance policies, boat registration certificates, and other documents as part of our "Enhanced check." This isn't a mandatory step for captains, but we make sure to show which captains have passed which checks on each captain's listing page. We're sorry if this wasn't communicated clearly enough to you. We're constantly looking for ways to improve our licensing rules and the way we communicate them. Your review will help us do that, so thank you again for sharing your experience. When it comes to captains' phone numbers, we don't have any strict rules regarding area codes. This is because there are captains who offer trips from various departure points, and this sometimes includes different states. What we do insist on is that the departure points are clearly communicated on each captain's listing. Once again, thank you for sharing your experience. If you decide again to cast a line, we would be happy to help you organize a memorable fishing experience. All the best from FishingBooker.

Response from FishingBookerOct 24, 2022

Hi Christopher, thank you for taking the time to share your experience. We’re truly sorry that things panned out this way. While your cancellation did violate the captain’s policy, your review made us realize that the way this policy was communicated to you was misleading. As you pointed out, the captain’s listing page said that in cases when their cancellation policy is violated, “100% of the deposit will be charged.” This text dates back to when the only available payment method on the website was booking with a deposit. We’ve since introduced Online Payments to allow customers to fully pay their trips online and avoid any additional credit card fees at the dock. As you know, we communicate the details of Online Payments cancellation policy in the booking confirmation emails and your booking details page. However, it is now apparent that this wasn’t clearly communicated on our captains’ listing pages. You had no way of knowing the full consequences of canceling before you booked your trip. Thank you for pointing this out. We’ve now issued you a full refund of your trip price. We’ve also amended the cancellation policy text across the website, to make sure that this doesn’t happen again. We understand that not being able to leave a review on the website must've been frustrating. As you probably know, customers are only able to leave reviews when their trip has actually taken place. This is because fishing can be unpredictable, and for a number of reasons that are out of anyone's control, a lot of bookings don't go on to become trips. I’m sure you realize how unfair it would be to our partners if every bad weather cancellation had a review. But this is precisely why we extend randomized review invitations for customers to review us on external websites. Thank you once again for taking the time to share your experience. If you decide to get on the water again, please feel free to reach out. We’d be more than happy to organize a memorable fishing experience for you. All the best from FishingBooker.

Response from FishingBookerAug 2, 2022

Hello Carol, thank you for sharing. We’re terribly sorry that your family had to go through such an experience. Not showing up for a confirmed booking is unacceptable, and we completely understand your disappointment. As you might know, all our bookings trigger an automated series of notifications that are sent to you and your captain. We notify each captain of a new booking via text, email and app notification. At this time, we also share your full contact details with the captain so that you can touch base. We’re truly sorry that this didn’t happen in time. Rest assured that we take no-shows very seriously and have started an internal process with the captain in question. As for your deposit, please note that we never keep it if you don’t actually go fishing. This amount has been fully refunded to you by our Customer Support several days ago. We know that this can’t make things entirely right, but we’ve also applied credit to your account as a small gesture of apology. If you do decide to book with us again in the future, please feel free to reach out. We’d be more than happy to help you book a memorable experience. Thank you, and all the best from FishingBooker.

Response from FishingBookerAug 2, 2022

Hello Sharon, thank you for sharing your experience. Once again, we’re very sorry that you didn’t get to go fishing. First of all, we’d like to wish your daughter a speedy recovery – we hope she’s on the mend. As for your booking, we’re happy to say that your deposit has been completely refunded – please check your email from a couple of weeks ago for a confirmation. We know that dealing with bureaucracy is the last thing you want to do when your daughter is ill and when your plans have fallen through. While we’d like to resolve such issues on the spot, we need to ask for some sort of proof either from yourself or from your captain to know exactly how to proceed. This helps act on our Extenuating Circumstances policy and refund your deposit even when you’re violating your captain’s cancellation policy. As soon as we received your reply, we gladly moved forward with your refund. Again, we understand how this isn’t ideal when you’ve got bigger things to worry about. Thank you for your patience and for your feedback – this helps us work towards simplifying our procedures and making it easier to help you more efficiently. All the best from FishingBooker.

Response from FishingBookerJul 4, 2022

Hi Ramzan, thanks for your review. We're sorry you had a negative experience. The reason why your messages were blocked from reaching your chosen captain is because you attempted to contact them directly, rather than through our messaging service. To make sure both our captains and customers are safe, we don't allow personal contact details to be exchanged before a trip has been booked. Instead, you can use our Instant Messaging service to quickly and easily contact the captain of your choice. We hope this helps shine a light on the issue. All the best from FishingBooker.