They refused to honor their confirmed trip saying the price was a mistake after I booked and was confirmed with a deposit payed. They refused to honor the booking because it was too low and offered nothing for their mistakes, don't trust them to do the right thing
Response from FishingBookerDec 17, 2024
Hi Brian,
Once again, I sincerely apologize for the frustration you’ve experienced with your booking. I reached out to you via email, and we had a brief interaction regarding the issue.
I really appreciate your cooperation and am grateful for your kind response thanking me for the help. I also hope you had a great time on the other trip you booked through our platform.
It would mean a lot if you could update your review to reflect the experience after we connected and worked through the matter. Once again, I appreciate your understanding.
If there’s anything else I can assist with, please don’t hesitate to reach out.
- Niko
MP
Mike P.
Fishing Booker clearly does not vet…
Fishing Booker clearly does not vet their boats/captains in any meaningful way. We booked a fishing trip for our family last spring during spring break on Florida's Gulf coast near Naples, through "FishingBooker.com" and it was a bit of a nightmare. The weather wasn't great but the captain didn't cancel and just kept us around the coast fishing for drum by sight (not what we expected for a deep sea fishing trip). We caught a few fish but upon return to the docks the captain was detained by Florida Fish and Wildlife, did not have a license or proof of registration of the boat, and they threw most of our fish out because they were too small. It was quite confrontational and my young kids had to watch all of it play out while we waited for the few fish we could keep. At the end of the day it was a really bad experience that we paid $800 plus a tip for and had a few unappetizing fish. AVOID AVOID AVOID or follow a good review.
Response from FishingBookerNov 4, 2024
Hi Mike,
Thank you for sharing your experience. I’m truly sorry to hear about your trip, especially knowing that your kids were there and that it likely wasn’t the experience they were hoping for.
I would like to investigate this situation further to address the issues you encountered and ensure that such incidents do not happen again. Unfortunately, I couldn’t find any booking in our system that matches the details of your trip. I requested more information through Trustpilot, but unfortunately, I haven't received any additional details yet. Could you please email us at [email protected] with your booking information and any additional details? This will help us look into the matter thoroughly and take appropriate action.
I truly hope to hear from you soon.
- Niko
AW
Albert W.
Charter was cancelled by captain
Charter was cancelled by captain, the third party piece of crap did not send any emails or notifications about the cancellation
Response from FishingBookerJul 4, 2024
Albert,
Thank you for bringing this to our attention. I am sorry to hear about your experience regarding the cancellation of your charter and the lack of communication.
According to our records, we immediately sent SMS and email notifications seconds after the captain cancelled the trip. However, it seems there may have been a miscommunication, and we apologize if you did not receive these notifications.
I would like to personally look into this matter further to gather more details and ensure we address your concerns appropriately. Please expect an email from me shortly to discuss this in more detail.
- Niko
GN
Gordon N.
No one contacted us
No one contacted us about location and then next morning boat was no running for mechanical issues. Owner said he get us on another boat and call me back in 15-20 minutes. I called him twice after 40 minutes and no answer. Do not use this service.
Response from FishingBookerMar 19, 2024
Hi Gordon,
I am genuinely sorry for the inconvenience you experienced. To make things right, I need to verify your booking details so we can process the refund accurately. I tried doing that via email and TrustPilot, but have yet to hear from you.
I understand your frustration and appreciate your patience. Please reach out with your booking info, and I'll take care of the rest.
Thanks for bringing this to our attention and I look forward to hearing from you.
- Niko
BW
B W.
Awful customer service I dont trust them
Awful customer service. Had to cancel my charter 5 weeks before trip. Requested refund.Did not receive no email explanation why. Emailed fishing booker and was told refund could not go back to the cc used, they had changed service provider. Only way to get refund was through PayPal. Set up an account, then tried to get refund. Link was disabled. Emailed fishing booker again, they resent. PayPal charges a fee and is holding money for 21 days. Refund is a small amount total but it's the principal of it all. Will not use fishing booker again. I dont trust them.
Response from FishingBookerJan 15, 2024
Hi Mr.Johnson,
I would like to use this opportunity to apologize once again for the inconvenience and frustration you've experienced with the refund process. I completely understand your concerns, especially with the unexpected changes in our payment processor and how that impacted you receiving funds later than expected.
I want to express my deepest apologies for the lack of communication regarding the refund process and the challenges you faced with PayPal. I can relate to your situation, as I've personally encountered similar issues with fund holds, and I understand the impact it can have.
To address this matter promptly, I've collaborated with our finance team to find a solution that will expedite the refund process for you. As a gesture of goodwill, we did offer an alternative option for the payment, with us covering the associated transaction fee. While this is not our standard practice, I believe it could have been a much quicker resolution, but I have not heard from you to try and arrange this.
Your satisfaction is what matters to us, and I genuinely appreciate your honest feedback. I understand the importance of the principle involved, and I want to assure you this was a situation out of the ordinary circumstances.
If you have any further questions or concerns, please feel free to reach out directly. I hope we get the opportunity to make amends in the future.
- Niko
MB
Mr. B.
DO NOT trust this company!
Whatever you do, DO NOT trust this company! They will steal your $200 deposit. If your trip is cancelled by your captain due to weather, fishingbooker and your captain will work together to say that you cancelled. Since they say you cancelled then they will not refund your money. Total scam. This is a very crooked company. You are better off not including this scamming company in your adventure. Contact a fishing charter directly and confirm bad weather refunds directly with your charter captain before your adventure. Trust me when I tell you, DO NOT include fishingbooker in your plans and DO NOT pay fishingbooker any deposit. They will scam you big time and you will never see your deposit. There, I saved you from these scammers ruining your trip. You’re welcome......................................
Here's our response to lying fishingbooker's response to our review. The captain told us three times while standing on the dock with him that we would be refunded due to lightning and storms. We then discover he was lying to us. We then spoke to the scamming fishingbooker three separate times and they basically told us to pound sand that it was a fish-able day. Fishingbooker and the captain worked together to steal our deposit. Again, do not trust this scamming fishingbooker website. They are a dirty scamming website that you DO NOT need to ruin your adventure. Stay clear. WHATEVER YOU DO DO NOT USE FISHINGBOOKER. THEY WILL RUIN YOUR TRIP.
Response from FishingBookerJul 24, 2023
Thank you for sharing your feedback on our service, Mr. B.
Whenever a captain cancels a trip due to bad weather on FishingBooker, our policy is that we issue a full refund. We transparently communicate that on the captain's listing.
Captains tend to provide customers with a heads-up for possible unfavorable conditions. However, they don't necessarily cancel trips in these cases. They communicate this to set the best expectations for their customers and also make planning the trip easier.
If this was the case with your booking, there may have been a misunderstanding with the captain that led you to think he canceled the trip.
We tried reaching out to you in order to get more information about your booking, but haven't heard back from you. I'm hopeful that we'll hear from you soon so that we can figure out what happened :)
- Jay
TS
Tara S.
Don't book - run!
This company is trash. Let me preface this with the fact that I've booked dozens of guides across many countries. Any guide I've booked directly has guaranteed their services and hooked you up with another guide in the event they're sick, or having boat trouble. Fishbooker gives you a $50 credit and tells you to pound sand. This is a Great Value uber for boats. Avoid at all costs.
Response from FishingBookerMay 30, 2023
Tara, thanks for taking the time to share your thoughts. We're sorry to hear that you didn't have a positive experience with FishingBooker. At the moment, we don't have a policy in place that allows captains to transfer trips to other captains in the area. This is why we offer credit depending on the situation surrounding the cancellation, as well as a full or deposit refund depending on how you chose to pay. We've sent you a direct message in order to get more information from you about your experience so we can look into it further. Thanks again for your feedback, and all the best from FishingBooker.
ED
Ed D.
Spammers
These jerks feel that because I booked a trip thru them that they are now entitled to spam my email and phone with solicitations.
I'll never use this service again.
Edit after reply: I know what your intention was. You just didn't count on my embarrassing you about it.
Response from FishingBookerMay 30, 2023
Ed, thanks for taking the time to leave your review. When you book a trip through FishingBooker, we automatically offer you access to our Loyalty Program via email. The Loyalty Program offers benefits such as a 10% discount on the next trip you book through FishingBooker. Our intention isn't to spam you, but to simply thank you for choosing us when you booked your trip. If you no longer want to receive messages from us, you can update your account settings. Thanks again for your feedback, and all the best from FishingBooker.
