Eric J.
Do not use Fishing Booker
Do not use Fishing Booker! I booked in May for a halibut trip in August in Homer, AK. Flew to Anchorage, and drove 4-hours to Homer in a rental car. Stayed in a hotel. Got up early and had my wife drive me to the dock. The directions to find the boat in the Fishing Booker app did not include dock or slip number, but showed a map location. I went there. No boat. Looked for the charter boat company on google and went to location on map. No boat. Texted and called captain repeatedly. No response. Called Fishing Booker’s help line. No answer. The boat was supposed to leave at 7am. At 8:09am I received a message that the trip was cancelled. Got a call from the captain saying he let Fishing Booker know several days prior that the trip was cancelled. Not message of cancellation was sent to me before the trip. In fact I received a reminder confirmation text the evening before. Do not use Fishing Booker. Book through the charter companies directly and save yourself a huge headache and expense. EDIT: I did reply to Fishing Booker and they asked what would be fair compensation for the complete fiasco of a booking that was cancelled with no notification. After providing detailed costs for my trip costs, I asked for $1000 in compensation to cover a portion of my travel, hotel, rental car, etc. and I would be happy to let the issue go. Fishing Booker promised to get back to me with their response. Over a month has gone by with no response so I assume they are just hoping I will go away. Thanks for wasting even more of my time Fishing Booker. I will continue to tell people to avoid you for as long as it takes to get some satisfaction for your errors.
Response from FishingBookerAug 15, 2025
We’re very sorry that your fishing trip was canceled and that your holiday was disrupted. As the booking platform, we connect customers with local captains. In situations like this, our policy is to issue a full refund of the money paid for the fishing trip, which we have already processed for you. While we are not able to reimburse external travel expenses such as flights or accommodation, we always do our best to support customers, including helping rebook with another captain or processing refunds quickly. We regret that this situation impacted your plans and hope we have the chance to host you on a successful fishing trip in the future.