Canute-Alvin S.
NO CUSTOMER SERVICE
The chair was delivered when promised but not as promised. The "White glove delivery" they advertise was two not very clean guys that were not sure how to assemble or test the chair. When they left I asked them to remove the large box and packing but they said the company would not let they return with the materials. I called the "customer service" phone number and asked to have someone come out and make sure the chair was in proper order. Everyone I spoke with (at least five different people in multiple calls) told me how sorry they were and that they would make sure my concerns were taken care of. Two different appointments were made for someone to show up but never kept and never even a phone call to let us know we didn't have to sit around and wait. I think the chair will be OK but there is no "customer service" so I hope there is never a problem as the "lifetime guarantee" will probable be worthless.