FirstprogressReviews of firstprogress.com

This credit card company and people working for this company is scamming. Please don’t do business with them. They tried to trick customers in order to charge a late fee on their monthly statement. I hope those with bad experiences write complaints to credit bureaus for I am. Representatives not knowledgeable and manager do not care.

I recently discovered a negative mark on my credit report from this bank, and I have no idea how I ended up on their list. I don't even know where this bank is located as there's no clear address provided. For anyone considering getting a card from this bank, I strongly advise you to be cautious. Their practices are questionable, and dealing with them has been a frustrating experience. Be aware and protect your credit.

This company is CRAP! Their customer services is horrible. I spoke to a "supervisor" named Johnathan from San Diego on 01/03/2024 at 6:04 PM (who REFUSED to provide me with his employee ID number and REFUSED to take my money). I live on a mountain with limited internet and was trying to reset my password to make a payment online. He said it would take over 24 hours for a link to be sent to my email and that if I was not paying the FULL balance of my credit card ($ 326.96) he would not waive the $ 10.00 processing fee. He was rude, disrespectful and had a negative tone in his voice. I was trying to diligently make a payment and he REFUSED to accept revenue for his company. BAD and RUDE. I will be calling corporate in the morning and will be taking up over $ 10.00 of their wages in time. Thanks alot for wasting my time tonight Johnathan. So now due to Johnathan's shortcomings, I will be on the phone with a supervisor using up their wages. Bad business ALL around!

stay away from this company. i logged on to the website and paid my full balance. They said i had a late fee and charged me $41 a month for the last 3 months. i cannot stress how upset i am and plan on letting everyone i know how this company does business

They people stolen my money and dont help on the phone. I'm trying to build credit and FirstProgress charged me for a credit application $29.95. They sent an email asking for me to upload documents on their site, but the site doesn't work. The phone number for help cannot deal with applications at all, they have no ability to help. They said to post the info. I post the info and got no response. I called several more times and was told to just send more letters. I sent another letter and got no response. The application status page says "We are unable to provide you with additional information about your application at this time. Please contact 1-888-403-4783 if you need assistance." I've spoken with them and they cant help or do anything. At this point they have charged me $29.95 for an application and are now ignoring all correspondents from me. They have stolen my money. Also the $29.95 was to get a fast application. I already have a credit card with other people now as this prosess has been going on for weeks and weeks

If I could leave a negative 5 I would. This credit card company is the absolute worst, I only opened it because I had bad credit due to fraud. You cannot set up autopay, they charge you to pay over the phone, you can't get a missed payment removed off your credit report for a bill they never sent me even though I have not used the card in three years because they haven't sent me a new credit card in three years despite me calling and asking regularly.

I got this thing back in early January because I needed a credit card to start building credit. Right off the bat, I wish I had done more research on it when I saw the “ad,” on Experian because I extremely dislike how this company is stuck in the fudging Stone Age. You can’t pay for the credit card bills online. You either have to pay by phone, which is a $10 charge for it to be wired through quickly on a same day basis, or you have to use your banking app in order to send “money orders,” to the company on a programmable basis. I ended up getting another credit card shortly after and they offer online pay. Something I wish that FP had. I also hate how in order to cancel it and ask for an expedited proceeds to get your security deposit back quicker, you have to LITERALLY SEND THEM A LETTER. WHAT. IN. THE. 1970’s FUDGE?! That issue could literally be solved if they had an email system set up. But a letter?! A fudging letter?! Seriously??? That honestly pissed me off originally when I first read about it on the website. A simple letter or phone call stating the intent could solve that issue in a heartbeat. I ended up cancelling in September of 2021. Another thing I dislike about the credit card is the $200 security deposit and the low credit limit. Although it wasn’t as upsetting and annoying as the other issues. Overall, I would not recommend getting this credit card. It’s more trouble than it’s worth. October 1 Update: I am still waiting for my security deposit to be returned. I sent a letter to this stupid company a month ago saying I wanted my money back quickly. I have yet to receive it and it’s money that I’m in desperate need of right now. STAY. AWAY. FROM. THIS. COMPANY.

This company was lucky to even earn one star. If you are looking for a horrible experience, very bad costumer service, highway robbery and a head ache, then this is the perfect company to do business with. I wouldn't advise my worst enemy to apply to this company. Grade: F minus