Noah M.
14 day return policy is just not fun
14 day return policy is just not fun, and it left me hanging with an M too small, so I ordered a L, not realizing the return window passed. Nothing on their site is worth more than $80. The hoodies aren’t $120 hoodies no matter the work put into it. It’s a cheap look and feel.
Response from Firstport CompanyMar 30, 2025
Hi Noah, We’re really sorry to hear about your experience. We totally understand that our pieces are often given as gifts, and we’re always willing to help in situations like this. We handle all customer service through [email protected], and we unfortuantely didn’t see an email from you if we had, we absolutely would’ve done our best to help out. While our 14-day return policy helps us manage inventory and sustainability as a small business, we understand it can feel limiting especially when sizing doesn’t work out. Your feedback is valid, and we truly appreciate you sharing it. If you’d still like to chat about your order, please don’t hesitate to reach out. We’d love the chance to make things right.