Firstport CompanyReviews of firstportcompany.com

My grandparents moved into a development in east grinstead which is managed by first point and it’s the best thing they’ve ever done! It’s such a wonderful place to live and most importantly they feel so safe there. My Nan recently got prescribed a home oxygen supply and within a week the manager had arranged for a site visit from the local fire brigade and a Health and safety assessment was carried out straightaway with all the relevant signage put up. Anything that needs fixing within the development is always done straight away and the communal are always kept immaculate. Everything runs so smoothly and they never have any issues, if they do they’re always resolved so quickly. Shane the manager is what tops it all off. He’s so helpful, friendly and caring. Nothing is too much for him and he’s always checking in on my grandparents and we feel so much comfort knowing they have him there.

I would like to mention Sarah Jackson at Weldale. She is exceptionally helpful and very enthusiastic. She is an asset to your company . Weldale has become a fabulous place to live as Sarah can always be relied on for anything needed . Everyone says the same.

Dreadful company. My experience is over the past few years. FirstPort are nethical, intimidating, inefficient. Not confidential. I would be glad to see the back of them but like many, am stuck.. Only good thing is development manager who is splendid.

received second threatening letter demanding moey not owed.Please respond to my complaint Doreen ( i was advised) sene a letter dated 12the april received on 27th of April 2026 in error. We all make mistakes but yours are constant I will go to the Ombudman next.

Kerry Richardson Tremaine Close Honiton Kerry has been very helpful and has set to catching up with things to keep the site up to standard she has been a great help to us with a few issues we had

Kerry Richardson, Manager at Tremaine Close has been a wonderful addition to our community. Professional, experienced, pro-active, helpful and efficient, Kerry always has a ready smile and time to listen. Any task, large or small, is quickly investigated and appropriate action taken, if needed. She is a great asset to us, the residents, and FirstPort.

Absolutely disgusting company. You wait on the phone for nearly an hour and when they do answer you do not get any help from them. I moved into our new property a year ago now and my husband and I and our Solicitors have been waiting for an updated Certificate of compliance to Satisfy the Land Registry this has been going on for a year now and still not received it . We have decided to sell our property as we do not want to pay this company anymore management fees after the way we have been treated. I would avoid anywhere where this company manages the grounds.

I have no words to describe this purportedly property management company and zero stars if possible would be more accurate. No escape from unfortunately but be prepared for inflated bills and incompetent accountancy that leads to additional bills from previous years which should surely be accounted for and if not the shortfall should be met by any reputable company. Consistent complaints remain unanswered even if escalated to senior management who obviously don’t care. Given any opportunity to change management provider I would not hesitate.