Monika M.
We chose this small bank because they’re we suppose to be a good bank to work with small businesses
We chose this small bank because they’re supposed to be great with small businesses—but our experience was the opposite. After our initial meeting, the rep went on vacation with no follow-up, and it took over 10 days after she returned to hear back. The second rep never reached out at all. Completely unprofessional and frustrating
Response from First Oklahoma BankJul 11, 2025
Thank you for taking the time to share your feedback. We’re known for our exceptional customer service, so we are sorry to hear we did not meet your expectations. While we understand that loan decisions can be frustrating, it's important to note that all financial institutions must follow strict regulatory requirements and lending criteria. Our thorough review process ensures we make responsible lending decisions that protect both our customers and the bank.