First DayReviews of firstday.com

☆☆☆☆☆ I am extremely disappointed with my experience with First Day. I made a purchase and was later charged $203.90 for a subscription renewal that I was not aware I had enrolled in. I was not expecting this charge and did not intend to spend over $200 on another order. To make matters worse, I no longer live in the United States and cannot receive the shipment. When I contacted customer service, I was told the order had already shipped and could not be canceled. However, my account still showed the order was only being prepared for shipment, which was very confusing. I immediately requested a cancellation and refund, but instead of resolving the issue, I was directed to manage the subscription myself. Customers should carefully review their accounts and subscription settings. Unexpected charges of this size can be very frustrating, especially when the products cannot be received. I am still requesting a full refund and a resolution to this matter.

My child doesn’t like the taste. The website makes it hard to cancel the subscription. You have to try to find it several times they will take you to several different pages before you can click the word ‘cancel’.

I made a one time purchase for this vitamins for my grandson, one month later a received another shipment and a new charge on my credit card. Be careful because they will enroll you in a subscription without telling you.

Subscribed to FD. Products are great but expensive. No notice to renew. Got my confirmed ordered and when I went in my profile to cancel and stop subscription there was no way to do this. I had to email the company. I emailed and got a link to cancel and still could not. I had to email back and ask for them to do it. Also I was told once confirmed and shipped your order is not returnable. WHAT? Will never use this company again. I will find other vitamins before supporting them and their shitty customer service practices and company "policies."

First off, this review is more about the customer service rather than the product itself.. I placed an order,, then got an email about my subscription. So tried logging into my account, and couldn't, so I recovered my account info to access my account. In ACCTUALLY a duplicate account was created. My cc has been overly billed and I now have 6bags of refills that I didn't request.. and when I informed about this error.. there is no acctual customer service or attempt to correct the situation. So Ive canceled all accounts.. and wont be ordering again. Shame the product is a good but I can't see my self paying this much and getting poor service when there is an issue.. *****I feel the need to update as of 6/ 22/2026 my account was NOT canceled, I was billed again and again recieved 3 more bags of refills.. this is now a fraudulant act. And will be reported appropriately*****

Placed an order as a monthly subscription on May 20th. The site said the order was on the way the 21st. It is now June 8th and I never received my initial order.

I ordered their Teen Focus product. We didn't notice a huge difference with the product, but we only used it for a few weeks, it may have worked better over time as supplements do, so I am not reviewing the product, but the subscription service. Please note that they do not send any kind of reminder email to let you know your next order is coming. When I discovered they were sending a second shipment, I tried to cancel it within the hour but they said the order wasn't able to be canceled (the email came on a Sunday so it clearly wasn't already shipped). I recognized my fault in not having canceled the subscription before they shipped again and was willing to eat the $88 charge for the product but when I tried to cancel my subscription for future shipments there was no way to do it on their website. According to their FAQ it says I should be able to cancel online- "Log into your account at firstday.com to manage, pause, cancel, or update your subscription anytime" so I ended up having to email them. Instead of canceling, I was asked why I wanted to cancel. When I said I felt they had deceptive business practices since their FAQ was clearly incorrect, they stopped emailing me altogether until a full 24 hours later to finally let me know they had canceled my subscription. Even still, on my account now it shows my next shipment is June 30 with a reactivate button by it but nothing that tells me definitively that they have canceled my subscription. Very frustrating. I worry that any business that has to have such practices doesn't trust their products to sell on their own. Why would I pay for such products? It makes me lose all confidence in the company.

Everyone is so right about the terrible customer service. Ive emailed them a couple of times asking to cancel my subscription and no replies. What's worse is that my account says I dont have any subscriptions yet they are still charging my card.