First DayReviews of firstday.com

Good luck in trying to cancel this product. They don't allow one time purchases and when you try to cancel they don't make it easy. There's no area on their website which allows you to cancel your subscription. You have to email customer service and then they respond back asking you to confirm cancellation after you've already said you wanted to cancel. And they'll continue sending you product. Then they tell you to go back to the website and cancel it but there's no area to do that only to suspend your subscription. After 6 email correspondences they finally canceled it.

The product itself is OK but the company and customer service are terrible! They make it as difficult to cancel the subscription. I received an email on June 30 saying my order is ready to ship. I emailed and said please cancel my order. They said it was too late. They offered me a discount to stay with the subscription. I said no. I figured that was the end of it. Apparently they sent me a couple other emails which I don't ever look at asking me if I'm sure I wanna cancel. Well I already told him on June 30. I wanted to cancel so yeah I wanted to cancel. So what did they do? Same thing to me on July 30. They purposely don't have a phone number so you can't talk to a real person to they are sneaky about how to cancel your subscription. I would never order from them if you want them get them at target or Amazon!

Be careful. No 800# to call. AI customer support. You can NOT CANCEL your orders. They will continue to charge your credit for a bad product. My vitamins seals were broken & stale. They continued to charge credit even after i request a cancel subscription. I had to cancel my credit card to get them to stop. This is a scam! Beware! Scam! I have contacted them many, many, many times. They refuse to resolve issue. Still haven't received refund. *Google First Day subscription issues & see how many people have had this same issue. * this an ongoing problem with this company

Stay away from this company. Terrible from top to bottom. Customer service is terrible and the product is overpriced and does not taste well at all. Good luck and trying to cancel your subscription. The way it is set up is terrible and impossible to cancle. And don't ask customer service for anything, they are completely useless. Take my advice and stay away.

I tried to cancel with in the 45 day period. Thought I did actually. Little known, I had to verify my identity before they finished canceling my order. First order of 175 of product not refunded. Then they sent me another shipment with out heads up. Oh! And now because the are consumables and I’m outside their 45 day window, I can’t get a refund! Their customer service is terrible. Think twice about signing up. They aren’t worth the hype and you could end up like me with a ton of vitamins that NO ONE in your house wants. They need to get a standard login account for customers. How I was handled as a consumer is a money trap.

Unsure how well product works because the flavor was unpalatable (personal preference). The refund/cancellation policy is garbage, though. Cancelled subscription but still pulled out of account after following month and company refused a refund even though I contacted them only about an hour after the payment was pulled.

My kids liked these until they didn’t. We’d subscribed for the savings, which can be considerable. Once we were 3-deep in unopened refills, I decided to terminate the subscription. EXCEPT YOU CAN’T. You can pause it. You can change it to a different product. But you cannot simply end the subscription. I looked all over the site. I clicked on “manage subscription” several times. There is no option for just ending the subscription!! And that makes the whole thing feel, well, scammy. They’re not about quality vitamins, they’re simply about taking your money every month, and happen to use vitamins to do that. I’m not sure what other option I have other than having my bank put a block on any attempted transaction from them, in perpetuity. You can pause it for up to a year, so I’ve put a note in my calendar, but this is ridiculous. EDITED: It turns out the cancellation option is there, but it’s absolutely hidden. If it were in a house, there’d be a closet at the back of which you’d see a stain on the wall, and you’d have to press that and it would open a secret door. That’s how they have cancellation set up. When you click “manage subscription,” you’ll see three options: change it to 45-day delivery, swap your product for a different product, or pause the subscription. Under that is “CONTINUE,” but “cancellation” isn’t listed, so why would you press continue if you don’t want one of the three listed options? And yet, that’s what you have to do to get to any option for cancellation. It’s figuratively behind the curtain where you’d never look for it. And that’s still a pretty scammy way to do things.

History has been fetched 1:24 PM. You said: I forgot to apply my discount code --------------------------------------- Order: FWZA4014413 Fulfillment: FWZA4014413.0 Item names: The "No Junk"™ Teens’ Multi - 1 Bottle, The "No Junk"™ Kids’ Multi - 1 Bottle, Rapid Hydration Electrolyte Support - Gift, Apple Watch Chance To Win - Welcome Gifts, SavedBy 100% Order Satisfaction - Tier 3, The "No Junk"™ Kids’ Multi - 1 Bottle, Kids' Daily Focus Brain Support Tracking number: / Order placed: 7/16/2026, 1:04:20 PM Shipping address: 97 Fennell Crescent, London, ON, N6E 2E2 01:24 PM 1:24 PM. Chat with First Day Bot says: Chat with First Day Bot Let’s see what we can do Once an order is placed, discount codes usually can’t be applied retroactively. That said, we’re happy to take a look. Next step Please share the code you were trying to use, and we’ll review your order and see what options are available! 1:24 PM. Chat with First Day Bot says: Chat with First Day Bot Thanks for reaching out! We will be with you soon. ,Automated · 01:24 PM 1:24 PM. You said: I want to cancel my order 1:24 PM. You said: Please 01:24 PM 1:24 PM. Chat with First Day says: Chat with First Day Chat with First Day Hi Aban, I'm Emma, and I'm happy to help! 01:24 PM 1:24 PM. You said: Hi Emma 1:24 PM. You said: I want to cancel my order 1:25 PM. You said: I ordered by mistake 3 time 1:25 PM. You said: I want to cancel those 1:26 PM. You said: Hi 1:26 PM. Chat with First Day says: Chat with First Day Chat with First Day Thank you for reaching out. Orders begin processing with our warehouse immediately after they’re placed, which means we’re unable to cancel or refund them once processing has started. I can, however, help ensure your future refills are set up the way you’d like. 1:26 PM. You uploaded a file image attachment 01:26 PM 1:27 PM. You said: What I just did 1:27 PM. You said: I don't want it 1:28 PM. You said: You enforce us to buy this 1:28 PM. You said: I will share this to everyone 1:29 PM. Chat with First Day says: Chat with First Day I'm sorry to hear how frustrated you are, and I understand this isn't the outcome you were hoping for. 01:29 PM 1:29 PM. Chat with First Day says: I did try to make the change for you, but by the time I received your message, the order had already entered our shipping process. Once an order reaches that stage, we're unfortunately unable to modify or cancel it. 01:29 PM 1:29 PM. Chat with First Day says: Chat with First Day As a one-time courtesy, I can offer you a 20% partial refund, and you'll still be able to keep the entire order. 1:30 PM. You said: That means you are a fraud company. I'm going to inform my bank as well 01:30 PM 1:31 PM. You said: This is my right if I don't want to buy I can cancel it 1:31 PM. You said: And get my refund 1:32 PM. You said: But you are the company who refuses to cancel my order and give me back my money 1:34 PM. Chat with First Day says: Chat with First Day We'd like to work with you directly to resolve your concern amicably. In situations like this, we can offer solutions such as a 20% partial refund ($35.94) which is almost th e price of the 3 added. 1:34 PM. Chat with First Day says: If you decide to proceed with filing a dispute, we completely respect your choice and will follow the process. Please note that once your payment provider or financial institution reaches a decision—usually within about 75 days—we won't be able to issue a refund outside of that outcome. 1:34 PM. Chat with First Day says: Chat with First Day Resolving this together now means we can get things sorted faster and with more flexibility. 01:34 PM 1:36 PM. You said: Okay please refund me $35. 94 now 1:36 PM. You said: But I didn't order 3i just did two 1:37 PM. You said: But your system take 3 payments 1:37 PM. You said: I sent you the picture 01:37 PM 1:37 PM. You said: I want to cancel my order 1:39 PM. You said: Iand what about my other $84 1:39 PM. Chat with First Day says: Chat with First Day Chat with First Day I am not able to cancel the order at this point but I can process a partial refund. 1:39 PM. You said: $135 I did that 1:40 PM. Chat with First Day says: Chat with First Day Chat with First Day You still get to keep all the gummies as well. 01:40 PM 1:40 PM. You said: But $84 and $35.94 I don't 1:40 PM. You said: Okay please do it 1:41 PM. Chat with First Day says: Chat with First Day Chat with First Day Alright let me process the 20% partial refund. 1:41 PM. You said: Thanks 1:42 PM. You said: How long I get it back 1:43 PM. Chat with First Day says: Chat with First Day Chat with First Day I have already processed it and funds should be back within 5 - 10 business days. I we want to cancel our order right after we did they can't refund it.