First DayReviews of firstday.com

Company auto-enrolls you in a subscription without asking for your consent. The company does not allow you to remove your subscription via any form on their own website Support wants to lure you into "pushing back" your future deliveries. WTF, the shadiest business I ever experienced.

They will not cancel my subscription after numerous requests I keep getting charged monthly for a product that tastes horrible.

My kids don’t like the taste and couldn’t cancel subscription, only push it out.

There are NO options to cancel your account. I had not unchecked the tiny “subscribe” so I got a recurring order to my surprise. I searched the entire website for a way to cancel this. There is no way to do this. You can only delay your subscription for a year. This to me is very suspicious, not user friendly, and traps customers. I have reported this to the BBB.

I canceled my subscription and have still been enrolled and got charged again even after talking to customer service

Stay away from this subscription based company, the do not allow you to easily cancel, they wont reply to emails once you request to cancel and they DO NOT honor the Satisfaction guarantee listed clearly on their website.

I started a subscription for vitamins in the spring. I decided after a couple of months that I no longer wanted to purchase the vitamins. It was impossible to cancel on their website even though they tell you that you can. They only give an option to pause subscription. I contacted support asking that my account be cancelled. They asked for information to verify my account that I sent back. They then proceeded to charge me for another two months. They avoid any responsibility and there is no phone number to contact. Absolutely terrible company.

I am extremely disappointed with my experience with First Day. I originally ordered 2 bottles of gummy vitamins for my son. Shortly afterward, I received an email from the CEO, Alice, asking whether I wanted to add one additional bottle at a discounted price. I agreed to that offer. Instead of simply adding the one additional bottle I agreed to, my order was changed to 3 pack bottles, more than doubling the amount bringing my total to approximately $108. Originally order was $48. I have one child, and I never requested or authorized that quantity. I contacted the company immediately and clearly asked them to modify the order back to my original purchase. Rather than honoring that request, I was offered store credit, then she went silent. What makes this even more concerning is that I was also charged for a membership that I did not authorize or agree to. They simply add and charge customers here. I find this entire experience extremely troubling. Customers should be able to trust that they agree to add one item to an order, the company will not substantially increase the quantity and charge them for products and memberships they did not authorize. I expected a straightforward resolution and a refund for the unauthorized additional charges that were just added by them btw—not store credit that forces me to continue doing business with the company. I strongly recommend reviewing your order carefully as charges of memberships seems to be an ongoing issue in this company!! I am asking First Day to take responsibility for the unauthorized changes, cancel any membership I did not approve, and refund the additional charges for the products I did not authorize. Order #FWZA4171619 .