First Day Reviews | Read Customer Reviews of firstday.com

First Day Reviews | Read Customer Reviews of firstday.com

First Day reviews

Showing 149 reviews with 1 star · Clear filters

Josephine F.
Apr 4, 2024
My kids hated the flavor and texture
My kids hated the flavor and texture. So I returned the products. They promised to refund my money and they never did. I followed up with them and they said they can only give me credit. Credit for what? My kids hated it. I returned the products within the policy timeframe.
Response from First DayApr 4, 2024
Hello Josephine, we apologize that the kids did not enjoy the gummies. We are currently looking into the possibility of issuing a refund and will contact you via email once the refund has been processed. We are sorry for the delay, but we appreciate your patience and giving us the opportunity to make things right.
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Pamela D.
Apr 1, 2024
Just an expensive vitamin
Besides the fact that my son did not really like the flavor, we saw no impact whatsoever. First Day is no different than any other multi-vitamin. It’s just more expensive. My Instagram account got suspended because I was trying to post the truth. Don’t waste your money.
Response from First DayApr 2, 2024
Aw, sorry to hear your kiddo didn't take to our gummies. 😞 We really try to make them yummy and healthy, but tastes can be tricky, especially with little ones. We're all about providing top-notch gummies that won't break the bank. Our ingredients are super important to us, and we're always figuring out ways to make our stuff easier to get hold of.✨ And hey, just a heads up, sometimes it takes a little while for the full benefits of our gummies to kick in. So even if you're not seeing immediate changes, rest assured they're working their magic on the inside!😊If you ever need anything else or want to chat more, we're here for you!💛
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Melody B.
Mar 24, 2024
Our child absolutely hates the flavour…
Our child absolutely hates the flavour of these gummies. I had high hopes that they would be a great way to ensure she was getting her vitamins and nutrients that may be lacking in her diet. Sadly, I tasted them, and I would agree that they are not as delicious as the ads would leave one to believe. What a waste of money.
Response from First DayMar 25, 2024
We're truly sorry to hear that your child didn't enjoy the taste of our gummies. 😞 We put a lot into making them yummy and good for everyone, but taste buds can be picky, especially with kids! No worries thought! We'll surely take your feedback on board to make them even better.🌟 If there's anything else we can do, just give us a shout!💛
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customer
Feb 6, 2024
Their customer service is a JOKE
Their customer service is a JOKE. I originally reached out to customer service on 1/23/24 and I received a response was told I couldn't return my product even though I was well within the 45-day delivery window. I followed up and they sent me a return code for the wrong products. I have followed up 3 times since with no response. I have reached out via email again this morning.
Response from First DayFeb 7, 2024
Oh no, we're so bummed to hear about the hassle with our customer service – that's totally not the vibe we're going for! 😓 Your feedback is very important for us, and we're committed to promptly fix this! 🌟We're already on the case, but we need a bit more info from you. Can you zip over your order details and any other information through a quick message? 🚀 Your patience in the email shuffle is seriously a lifesaver. 💛 We're all in to turn that frown upside down, Lisa! A massive thanks for being awesome – we're hustling to get this sorted for you!
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Kimberly D.
Jan 27, 2024
I never received my full order
I never received my full order! The customer service is only through email. You can’t speak to anyone. I bought 2 bottles . One for my son & one for myself. Although tracking said it would take only a week, it took two . I was excited for both of us to start them but a little frustrated. I got a msg that both were delivered. I opened the bag & only one bottle for my son was inside. No receipt or anything. I went to the company website through the FB ad that I ordered off of. There is no way to contact them except by email. So I sent an email. Several “DAYS” later I got an email saying mine was delayed that I should receive it within a week. A week goes by & I got nothing! I waited a few extra days & then contacted them again. “DAYS” later I got an email stating they sold out of the bottle, but could send me the replacement pouch (which is not resealable, so the gummies would go hard) or they could send me what I ordered but it would be another 1-2 weeks. Guess who still hasn’t received the vitamins?? The kicker behind this is my friend ordered 3 weeks after me & got her vitamins. The ones that they said they are out of the bottle!! Plz do not get roped in with these ppl! It’s a scam!!
Response from First DayJan 29, 2024
We're really really sorry for the bumpy ride you've had with your order—definitely not the experience we want for you!😔 We've checked the status and we're relieved we're able to sort things out through email, and your refund is already in the works.😊 We totally get the frustration with the pouch. We hear you loud and clear on the hiccup, and we're taking steps to make sure this doesn't happen again. Your feedback is gold for us.😊 If there's anything else on your mind or if you need further assistance down the road, we're here. Thanks for your understanding, and we appreciate your patience.💛✨
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Kezia D.
Jan 26, 2024
Extremely unhappy with this company…
Extremely unhappy with this company they’re very unprofessional unethical and continue to charge my card not once, but twice after I canceled my subscription. I reached out to customer service and they told me Oh sorry they’ve already been shipped, but that wasn’t the case.
Response from First DayJan 27, 2024
Oh no, we're genuinely bummed to hear about the inconvenience you've been dealing with.😔 This isn't how we roll, and your feedback is super important to us. 😊 We're not here to mess around, so we've already shot you an email to dive deep into this and fix it up pronto. Thanks a bunch for hanging in there!💛
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Lisa K.
Jan 26, 2024
The vitamins come sticky and gooey and they don’t allow you to cancel.
The vitamins come sticky and gooey. Taste wise, it’s not so bad but the customer service is pretty terrible. We had to cancel because the kids stopped wanting to take it, and my husband was allergic to one of the ingredients on there for men’s vitamin.They kept Withdrawing the money from Our account, and saying excuses- a family member must have ordered it, even after I let them know no one ordered it, and I even let them know I’ll return the vitamins they have sent, but just refund the money ($101.67- two kids vitamins and one men, which men we canceled after the first month but kept charging us for four months) . I’m not sure why it’s so hard trying to get my money back,, we’ve emailing back and forth for the past weeks.. and still no refund. It’s just crap. Don’t get it.. especially it’s hard when you’re trying to cancel they just won’t let you go.
Response from First DayJan 27, 2024
Oh no, we're really sorry to hear about the hassle you've been facing! That sounds like a headache, and it's definitely not the experience we want for our customers.😔 We want our products to be a delight, not a sticky situation. And the canceling trouble? That's not how it's supposed to go. We're genuinely sorry for the runaround you've had with our customer service. That's not the vibe we're aiming for, and your feedback is crucial in fixing this mess. We're requested for your information to resolve this matter right away and your patience in the back-and-forth emails is appreciated.💛 We want to make sure we get this sorted for you ASAP. Thanks a million for your patience, Lisa. We're on it!✨
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Jean M.
Jan 10, 2024
I've canceled my subscription
I've canceled my subscription, but you continue to send these to me. I put in my cancelation notice 2 weeks before the due date. Please unsubscribe me now. I do not want these anymore. Poor customer service because you have to email them. If you call, they make you leave a message to get back in touch with you. Done both, but they continue to send them.
Response from First DayJan 12, 2024
We're so so sorry for the inconvenience caused by those persistent emails post-cancellation, Jean.😔 We totally understand your frustration and apologize for the oversight on our end. To help us fix this for you pronto, could you share your email address or shoot us a message at [email protected]? Your feedback is invaluable, and we're committed to making things right.😊 If there's anything else on your mind, please don't hesitate to give us a shout.💛
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