First DayReviews of firstday.com

Charged me for a subscription that I never signed up for! Then slapped on a customs charge for products you sent me that I never ordered! Also, you use the slowest basic shipping possible to save money. This stuff is for kids, and you should be embarrassed by how you operate.

Are these gummies supposed to be wet and sticky? That’s not what the photos show. This is not what I was expecting

I had the same issue as Neoma (and also live in Canada). I was so excited to finally order these, but when I opened them, they were a revolting melted, sticky, gooey mess stuck to the sides and bottom. Not sure if this was just a bad batch, or if they sat on a hot truck too long. But so gross 🤢 🤮! So disappointed!!! Ick, yuck, gross! No way my kids would touch those with a 10ft pole! 😕 I’ve reached out to customer service for a refund.

I was so excited to try these. I bought them for my teenage sons. Website and ordering process were both smooth, delivery, also fairly quick to Canada. After eagerly waiting for the first shipment to arrive, I tore open the package, only to find the safety seal was open and the seal was pressed down into the container. The gummies were also a melted mess. Fine, sometimes things happen, no problem, I reached out, customer service was fantastic and sent a replacement right away. Skip next shipment, wait for new package to arrive. New package arrives, again tear open the package, safety seal securely in place, great I think, these should be good! So I cut open the seal, and lo and behold, melted gummies again. And I live in Canada as mentioned, it's already been pretty cool here, no reason for them to be melted. Wish I could add a photo. Really disappointing experience. I again contacted support and they were again super nice and helpful, kudos to their service agents. I requested a refund and ended up canceling my subscription. Hoping positive changes can be made to the gummies ability to handle traveling in transit to the customer. I may consider resubscribing in the future, in the meantime, I will have to use something else.

My child did not like the taste of the gummies and I saw absolutely no difference from any other vitamins she had taken in the past.

I was eager to try these vitamins but then they arrived with a large duty charge. When I emailed to confirm that I wouldn't be accepting the package, the support team responded with a patronizing response. "A customs fee is like a little charge that the government puts on stuff when it comes into or goes out of a country. It helps cover the costs of checking and handling all the goods at the border. So, when you get a package from another country, the customs folks might add this fee based on things like how valuable the stuff is, what kind of things they are, and the rules for importing and exporting. It's an extra charge on top of the shipping costs, and it's all about making sure everything's legit and supporting the country's economy." I was disappointed that there was no mention of this anywhere on their website after paying shipping already.

I have been a customer of this company for several years but this morning, April 29, 2024, I woke up to an email saying, in pertinent part, “This is embarrassing. I still can’t process your card…” This company has absolutely no sense of decency or empathy or understanding for its supposedly “valued” customers. If you want to work with a company that clearly cares only about its bottom line and thinks sending insulting and demeaning emails to its customers, this is the company for you, especially if you like for your vitamin gummies to arrive melted and stuck to the bag and each other. If you value a company that does not communicate like a petulant child and insult you without any consideration of any circumstances that might be impacting your life, you should probably work with another company.

No difference noticed after two months. Customer service is a joke. They told me I couldn’t cancel a automatic order since they say I opened an email at 2:52 am on a Monday night. 😂😂😂😂 a JOKE!