First DayReviews of firstday.com

I ordered my granddaughter some of the gummies on September 3rd. I have yet to receive these sixty dollars worth of vitamins. They took two weeks to even ship them and now they won't respond when I contact them. I have asked for a refund but they are ignoring me.

Terrible company!!! My grandkids didn’t like these vitamins and their customer service is awful no one to talk to, only through text.

My first order came and charged - we paid and we cancelled future orders it’s expensive and don’t think it’s doing any more than regular vitamins so why spend $$ xtra money $40-$80 a month .. they shipped even after we cancelled we refused the package so it went back to them and they charged us $114 .20 on our credit card Email wrote several messages nothing is positive honoring our request called #833-749-1103 no Response CANCEL credit card is all you can do so they stop charging but now we have to change cable other monthly bills set big inconvenience … I’d say a sham company don’t start with them you can’t get out cha Ching for big money …. Sally and nelson

First, this is not a review about the supplements as I never got so far as to buy them. This is an customer service review. I'm hoping will get resolved quickly. I found First Day through an Instagram promotion. When you click on their site, it offers a "wheel" to spin so you can get a discount off your first order. I received a discount of 36%. I provided my contact details and received the code. When I clicked the supplement bottle I wanted, it said at the bottom that shipping was FREE. I also added some pre & probiotics as well. When I put the code in, it only gave me 25% off and added $5 for shipping. When I reached out to customer service about the discrepancy and provided screen shots, they simply said that the only way to get the full discount & free shipping was to subscribe. Well, I haven't tried the product yet so not sure I want to subscribe. Most importantly, that was not communicated in any of the descriptions. They agreed that it was not and the "messaging was unclear", that they would "take the feedback to the team to make it more transparent moving forward". I asked them to honor the discount and free shipping this time since it was their messaging issue. They declined with a fluffy BS response. The refusal to honor their word for a new customer is an lack of integrity of the business. It wouldn't have cost them more than the shipping price to honor their original offer and they would have gained a new loyal customer. Now, they have lost a customer and have this review.

I absolutely am disgusted and disappointed with this company. I cancelled my order at the beginning of May online and it said I cancelled it. Then I got an email saying that my subscription was renewed.

Can't leave review on their website for products I purchased, makes me think reviews are fake. Does not give warning before autoship, so was unable to cancel and could not return unless it was the first time purchased. Products were not good, my kids did not like the taste or texture, and I saw no change in behavior or sleep that they advertised.

I wish I could give 0 stars, this company doesn’t deserve even 1 star. Complete scam artists. I placed an order for 2 kids vitamins bottles and after I placed it, I received an email stating my order was updated, which I did not do. I look and see they added 3 additional bottles and charged my card for it which I did not authorize. I sent an email and they are refusing to refund me due to their bs policy and kept offering me a discount. They are scammers & will add things to your order without your permission and then claim it was added by mistake. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

This company sent me a second bottle of multivitamin for my teen, however. I didn't request another payment to be taken and I didn't request another bottle. I did not subscribe to this service, but they took it upon themselves to charge and send me a 2nd bottle and everytime I try to call customer service to cancel this service or get a refund, they will not return my emails nor will they return my numerous phone calls that I have made to them about this situation. They say they don't have a call center, so you leave a message for them to call you back, which they won't. They also have an email address to speak to them, but they don't answer their emails from me either. They are crooks and need to be held accountable for such horrible customer service!!! I have worked in the customer service field for many years and have never seen the likes of such a company.