First Day Reviews | Read Customer Reviews of firstday.com

First Day Reviews | Read Customer Reviews of firstday.com

First Day reviews

Showing 149 reviews with 1 star · Clear filters

Helen B.
Mar 24, 2026
I ordered 6 bottles
I ordered 6 bottles, I only received 2. My daughter didn't like them. But I only received partial refund .
Response from First DayMar 24, 2026
We are really sorry this happened. Receiving only part of your order and a refund that does not seem to match would be frustrating for anyone. This is not the experience we want you to have. We would really like to take a closer look and make sure everything is sorted out properly, so please reach out to us directly and we will review your order, confirm what was received, and make this right. We appreciate you bringing this to our attention and giving First Day a try.
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Jessica L.
Mar 23, 2026
Poor customer service
They do not send order reminders and will not cancel your order or refund you even if the order hasn't shipped. It was also not clear I had signed up for a subscription initially. My daughter doesn't like these and they make her more impulsive and now I have another $100 of product coming. I asked customer service to cancel my subscription and they didn't. Took me 20 min to figure out how to do it. Their website kept crashing. Know what you're getting into. EDIT. I did contact customer service and they offered me either a 30% refund or $125 in free product. They were very courteous and professional but there was no good explanation for why they couldn't just cancel my order since it had not been shipped yet. If you can offer free product, why not cancel the order and refund me 100%.
Response from First DayMar 24, 2026
We are really sorry to hear about your experience. We completely understand how frustrating it must have been to deal with the subscription confusion, the website issues, and not getting the support you expected. This is not the experience we want for you or your family. Your feedback about order reminders, the cancellation process, and site performance is incredibly important, and we will make sure it is shared with our team. We would really appreciate the chance to make this right. If you can reach out to us with your order details, we’ll get this sorted, and we will take a closer look at your order and help resolve everything properly. Thank you for taking the time to share this with us.
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B.Victoria B.
Mar 20, 2026
My daughter hates the taste
My daughter hates the taste of the vitamins and refuses to take them. She said they taste like dirty pool water. I tried them and they taste kind of nasty and very metallic.
Response from First DayMar 20, 2026
We totally get how important taste is, especially for kids. Everyone’s preferences are so different, and while some families love the flavor, we know it doesn’t land the same for every child (or parent). We really appreciate you both giving it a try and sharing this. It helps us keep improving while supporting different taste preferences
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Anonymous
Mar 19, 2026
IF I COULD GIVE 0 STARS, I WOULD
Absolutely DO NOT recommend this company. It isn't easy to cancel, they don't send out reminders of upcoming shipments, and will not cancel it, no matter how much of a hardship it might cause, or how quickly you request it. I literally emailed support within minutes of receiving my order confirmation and was told it was too far in the process for them to cancel. If it hasn't even left your facility, then that's a LIE. It's not that you can't, it's that you won't. And it's especially important to note that I requested cancelation once before, but yet they claim they can't find a request being made for that. The product is overpriced and their customer service is absolute trash 🗑 Not to mention, the gummies taste so bad that my kids would cry when I would have them take it. I canceled like 2 or 3 months ago and haven't been charged since until this morning. I received the order confirmation at 3:23 am and sent my email to support at 3:52 am. You cannot convince me that within 20 minutes my order had been processed entirely. I have NEVER had this issue before, not even with meal delivery services. This is the absolute worst customer service I've ever received!
Response from First DayMar 20, 2026
Thank you for taking the time to share this! We’re really sorry this was your experience. We can understand how frustrating that must have felt, and it’s not the kind of experience we want anyone to have. Our team has reached out and is working with you directly to help make things right. We really appreciate you speaking up, and your feedback is being shared with our team as we continue to improve.
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Melanie C.
Mar 18, 2026
Avoid Subscriptions at All Costs
My preference would be to not provide a rating. At the beginning, I was pleased with First Day because my child liked the vitamins. However, I somehow ended up with multiple subscriptions and trying to cancel subscriptions is a nightmare. First of all, you cannot cancel a subscription via your account. The only way to cancel a subscription is via email to a generic address. There is no customer service number and no way to speak to a live person. I have had to reach out multiple times, and although I receive emails saying my subscription has been cancelled, it has not. Don't be a sucker just for what may seem to be decent vitamins. There are other businesses with similar or better quality that has much better business practices.
Response from First DayMar 18, 2026
We really appreciate you taking the time to share, and we’re glad to hear your child enjoyed the vitamins. While subscriptions can be managed directly through your account, our team is also available on live chat during business hours for quick support. Each checkout creates its own subscription, so there may be more than one active at a time. We know that’s not always obvious and we’re working to make this clearer and easier to navigate. We’d love to take care of this for you. If you reach out to us via chat or email, we’ll personally review your account, confirm that all subscriptions are canceled, and make sure everything is fully sorted.
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Rosemary Z.
Mar 16, 2026
Website SCAM
Their website is unclear and hard sell once you try to place an order. In retrospect, it feels like a scam. We didn't order a subscription, but that's what we got. Still trying to unwind it - good luck to us.
Response from First DayMar 17, 2026
Thank you for the honest feedback. While our checkout does show the subscription setting, we understand that it may not always feel clear, especially when you’re placing an order quickly, and we’re actively working on ways to make this easier to see and manage. Since Trustpilot doesn’t share customer details with us, please reach out to our team via chat or email with your order number so we can review your account right away and help get this sorted as quickly as possible.
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Ed T.
Mar 9, 2026
Terrible company
Terrible company I sign up for subscription thinking it would save money because they are expensive. First month was reasonable and the second month price skyrocketed seen them advertised way cheaper on Amazon and the company charges your shipping when you subscribe terrible company there’s other companies with the same kind of vitamins that are way better and treats our customers better don’t buy from this place.
Response from First DayMar 10, 2026
We understand how disappointing it can feel when pricing doesn’t match what you expected, especially after signing up for a subscription. Our promotions include a note that the first order may reflect a promotional rate, while renewals return to the standard built-in discounted subscription price. That said, we never want anyone to feel misled or unsupported, and your feedback about pricing and shipping is important to us. We’d really like the chance to review your account and see what happened with the pricing and shipping you mentioned. Since Trustpilot doesn’t share customer details with us, please reach out to our team directly with your order information and we’ll escalate this right away so we can take a closer look and work toward a resolution.
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Ceevee
Mar 6, 2026
Overpriced Product and Disappointing Customer Service
Very disappointing experience. The product is significantly overpriced for what it is, and my interaction with customer service felt dishonest and dismissive. Instead of valuing long-time customers, the company appears focused purely on profit. I expected much better and won’t be returning.
Response from First DayMar 6, 2026
We hear what you’re saying about pricing and your interaction with our team, and we’re taking that feedback seriously. Our goal has always been to create high-quality wellness products families can feel good about, while also making sure every customer feels supported and respected along the way. We’d genuinely appreciate the chance to look into what happened and make this right. If you’re open to it, please send us a quick message with your order details so our team can review things more closely and help from there. Your experience matters, and we want to make sure you’re taken care of.
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