First Citizens BankReviews of firstcitizens.com

Always looking for a way to nickel And dime you to death. They are charging me a fee because I deposit too much money in a month??! This is total B S. When I first opened my account, they charged me monthly fees on a free checking account and refused to refund my money. I should have left then.

First Citizens Bank scammed my elderly father into leasing a basic security camera system for $10,000. A system that could have been purchased online for a few hundred dollars. They prey on the elderly and unsophisticated to lease equipment for much more than it could be simply purchased for. These are unscrupulous people. Do business with this unethical bank at your peril.

The app goes down every weekend, and you cant move money. Trash bank.

Been with this bank for 34 years but lately it's been extremely difficult to deal with them getting ready to move on to a better bank .they lost there care for the coustermers after coustermers service sucks they canceled my card with out my permission.I have been waiting for a new card for 3 wks and was told it was on the way.there was a time when the bank was on top but if you look at reviews you will see a decline they have lost their way and I don't see the service that built the bank any way my personal experience is to look else where.

Unreliable and unprofessional from several staff. You will be asked for everything and then some for a commercial loan. They will drag it out for weeks and then find a way to say no. Now they have your information and will begin sending marketing emails, calls, and texts about amazing rates and how they can help. Stay away from First Citizens Bank, especially Preston.

AVOID THESE PEOPLE AT ALL COSTS!! We recently purchased a used car that, regrettably, was financed through First Citizens. Weeks after purchasing the vehicle, and with the due date fast approaching, I had received ZERO information from them (payment book, account number, etc.) on how to pay, so I called their falsely labeled "customer support" number. There, I learned the following: 1. Some clown, despite having all the information from the contract with the dealer, entered an address and phone number (WHICH WERE NOWHERE ON THE PAPERWORK) from an address we hadn't lived at for over 20 years "explaining" why I hadn't received any payment information. 2. When I pointed out their error, the representative I was talking to was so clueless that I had to demand to speak to a supervisor, who actually managed to get the information changed. 3. When they finally fixed their massive error, I TRIED to set up automatic payments, but was told I couldn't because their system wouldn't allow that UNTIL 30 DAYS AFTER A PHONE NUMBER CHANGE! They entered the incorrect information, then had the outrageous audacity to tell me that they couldn't fix the error in their system without requiring that I wait. That was when I decided to transfer the loan to my credit union, and where the disaster that is First Citizens continued unabated. 4. When I called them to request a standard 15-day payoff letter be emailed to me, the representative I was talking to that day told me that they could mail me one. I told them I didn't want to wait, so I asked how I could have it emailed to me. I was given an email address to make the request, and told it would take a few days to process. 5. Three business days after sending the email, I called AGAIN, and this time the representative was competent enough to call the loan department. He informed me that the letter had been mailed (despite my specifically requesting otherwise), and that the email option I was told to use was ONLY FOR BANKS, DEALERSHIPS, ETC. That was the last in the string of errors and lies. So far. If you are foolish enough to do business with First Citizens, expect poor service, lies, miscommunication, and general incompetence on all levels. [Edit, 9/18/25] Incompetence Rules at First Citizens! We went to our local branch today to payoff the loan so a competent organization would handle it, and when the teller checked the address on the account, IT STILL SHOWED THE INCORRECT ADDRESS! This, despite assurances that the error had been corrected, and finally receiving a payment book at our current address. These people either have a system that doesn't update across the entire system, or the loan department only corrected their error on their local system. No matter the reason, the lies and incompetence are stunning. Thankfully, we are done with these people, and will NEVER do business with them again.

We received our mortgage loan through First Citizens and it was the biggest hassle we've ever been through. We had to delay closing because the process goes through 4 different people and each time, they wanted more documentation. They hold our accounts, know we have excellent credit and still required statements and information that was way beyond necessary.

You refuse to to take action on an error on my two business accounts