First Chicago InsuranceReviews of firstchicagoinsurance.com

If I could give a 0 stars I would in a heart beat! I was hit by one of their policy holders running red light on May 13th 2025.. I have been dealing with my injury claim adjuster for 3month and between 300plus emails back and forth there is no solutions. When I finally thought it was OVER the check they sent me had the WRONG NAME!!!! And now like before.. no response from Jose Rios.. Ignoring the customer is what I would give 5 stars for.. IGNORING THE CUSTOMER Still waiting on my check.. This is the worse company I have EVER dealt with

This company should not be in business they cover crackheads who dont know how to drive ! Then they dont want to cover the damage they do !

Some young girl, who had first Chicago insurance, drove right into the side of me. She was cited for the crash. It took almost 2 weeks for her insurance company to get a hold of me after leaving numerous messages. She did have a valid insurance policy through that company. They informed me that they were denying my claim because at the time of the crash she did not have a valid drivers license. Now I have to do it through my insurance. They are complete pieces of garbage! I hope my insurance company goes after them. I don’t know how this place hasn’t been shutdown. These people need to be arrested for insurance fraud

Their insured ran thru my fence 45 days ago and yet to receive reimbursement. I would give them zero stars if possilbe.

This company needs to be shut down. This company is stealing from people. how many people got it let the community know what’s going on with this company. It’s a lot of complaints about this company everywhere.

On this past Tuesday I was to go to one of there accident claim center to get my estimate and I forgot the address and I had to call Regina the claims clerk and I asked her for the address and she provided me the address of 668 northwest highway and she never supplied me with the town and it didn’t come up when I googled it and when we were on the phone with the body shop she said to me that she could see the shop as clear as mud and yes I used certain language towards her after what she said to me and then she calls my attorney and tells him that I just started cussing her out. The recorded phone call will prove and provide my proof

This is the WORST EVER INSURANCE. You are only allowed to pay them or they will cancel you. If you have a problem, like a claim, no one calls back, no one emails you back. Just awful

The absolute worst experience I have ever had. Basically a repeat of the poor reviews below. No one answers texts, calls or emails. Over a month and nothing has been done. I’ve attempted so many times at contacting along with the body shop. I did my own towing and storage for a while and now they’re trying to claim the rest is on me because it’s over their coverage. However, it’s only there because they don’t move forward with anything! I would absolutely not recommend to anyone if you can help it.