FirstBankReviews of firstbankonline.com

The worst Bank , deserve negative stars.... they overcharge you on your mortgage, put principal payments in unauthorized charges, Most crooked bank ever... and then to top it off their Philipines call center is good for nothing ... except for telling you vague stories and repeating your words over and over again. If you have a choice DO NOT BANK WITH THEM. I wonder FDIC has not taken them out of business. someone shall do an enquiry of conduct on them....

Did a currency exchange (euro to dollar) via this bank. First of all, they don’t publish the exchange rates anywhere which is already fishy. Then they claimed that it’s because they’re doing the exchange via Wells Fargo. On the day of the exchange the euro to dollar rate at Wells Fargo was 1 euro = 1,04 dollars. 1 dollar was 0.96 euro. They’ve done the exchange visa versa calculating that 1 euro was equal to 0.96 dollars. I’ve lost $170 due to their mistake and they disagree to confirm it was their mistake. First they told it was Wells Fargo’s commission which was ridiculous cause it wasn’t mentioned in the receipt. Then another branch office said that the commission is actually already mentioned in the receipt and it’s $10 (which is quite different to $170). When we tried to claim that it was their mistake they started saying that they were using some “feed exchange rate” rather than international rate. How come if euro costs more than dollar their feed exchange rate states otherwise? Long story short they’re just thinking their customers are idiots and they would never admit their mistakes. Would never use this bank.

First credit, a loan facility from first bank Nigeria is a total scam and they are thieves. I borrowed 30k from first credit to sort out a pressing need. I agreed to pay on the due date. Just one day after, someone sent me 150k. My account balance was 120k instead of 150k that was sent. As if that was not enough, more than 5 days after, the app still shows I'm owing 30k. First credit by first bank is worse than the loan sharks in Nigeria and everyone should avoid them.

I went to TheFirst in Purvis, MS, to apply for a personal loan and to open an account last week. Met with a very nice person that took my information. She forwarded it to the loan officer who was in the Orange Grove branch. She said he would call me the next day. Next day, no call. The following day I called him and left a message. No returned calls. Next day left another message. No returned call. If this is the way that potential customers are treated, I will recommend that you not waste your time going there.

Comisioane imense. Nici măcar nu sunt specificate procentele la bancomat, doar ca percep comisioane.

Horrible bank! Worst customer service!

If there were less than one star I would leave that as a review,and here's why. I went in to start a new checking and savings account. In their advertisizing it said that they would add 300$ to your account after 3 successful direct deposits. I fell in arrears,and was overdrawn.I got one text saying to call their customer service so I did.It kinda freaked me out. I explained to them that I was disabled and that I only get paid once a month and that's when i could rebalance my account. They said it wouldn't be any kind of problem and not to worry about it,so I thought everything was ok. Dec of 2023 fell on friday,Monday was the 4th. The date of the debt was Nov 3rd 2023,when I went in Monday they took 1/3 of my disability check for the arrears,which is OK. But they didn't pay me the 300$. And then,without telling me they were doing it,or why,they closed my accounts. Which leaves me in a bind,it's Dec and it's sometimes hard for me to get around. Now I have to figure out how to get to another bank,set up an account and then get to the SSI office and set up another direct deposit. I'm glad I checked as soon as I did,or I wouldn't even know they closed my account!! When I called management,they basically told me that since I had a debt over 30 days old,that they weren't going to pay what they said they would. Inspite of the fact that the deposit got to their bank on the 1st of the month and that that is when they withdrew the money in arrears. 2 days early. After questioning the management more about it,he was annoyed and basically told me=that's the way it is here get fkd,and hung up. So now,during christmas w my basically imobilzed self and everything else,they took 1/3 of my disability money,didn't pay what they said they were going to,and closed my account without me knowing. That's how they they treat the federally recognized disabled people,they mean less than nothing to them and that in fact,according to their management= that's the way it is here. And that's how they treat you at this bank,I imagine whether you are disabled or not.If you don't make them enough money,you are not really an issue or a person to them And again,I qoute,straight from managements mouth=That's the way it is.

Use another bank There customer experience is shocking. It will leave you frustrated, angry and defeated. Migrating my account is taking them more than two years. Avoid