Firmstrong BikesReviews of firmstrong.com

Haven’t received order and haven’t heard from anyone as to why

I went to the Torrance store/facility on Saturday to buy some rims couldn't get in ,gate was locked. Saw people riding bikes. Looked for another entrance,none. Honked for awhile until someone came out and yelled the code at me. I mentioned my frustration about being locked out and got a flip response. When I asked for the rims ...."you have to come back Monday there in back ,there are no mechanics, and its not my job" So much for customer service. They are great about promoting themselves online but my reality wasn't so great. Maybe I'll visit the design center in Hermosa.

The bike still hasn’t made it. Purchased it 18 days ago

I custom built my bike on Firmstrongs website. When I finally received the bike (I had to call to get it shipped) the fenders were bent and were a different color pink than the bike. The brakes were bent and were inoperable. I contacted customer service and was told that the bike wasn't really meant to have fenders so they might not fit correctly and they may not match. Umm, why offer them? They replaced the bike for the bad brakes and offered to refund the fenders if I sent it all back. I disassembled everything and sent it back. I got the replacement bike (minus the fenders) and it seems to work fine. It's been about 3 weeks and I'm still waiting for my refund on the fenders and I can't get anyone to respond to me. Terrible experience.

It’s difficult to review when you still haven’t received your product.

This was a horrible experience, I ordered the bike and was supposed to pick it up this past Saturday from the store 45 min away. I showed up to pick up the bike. They rolled out the wrong bike, a single speed, not 3 speed. He grabbed a 3 speed, but it didn’t have the bag holder on it. I told him I would put it on myself. I got home and noticed it was missing the fenders. I called, the guy to come back in 3 days. Unfortunately, not possible as I work in the week and the store during the wouldn’t be open once I was able to get there after work. I need the bike and I am out of town next weekend. The man on the phone said it was my issue. I called the next day and asked if I could exchange it and drive back, he was not receptive. I drove down there and returned the bike. There is even more to this, but I don’t want to go into it.

Still waiting on the two bikes I ordered. 14 days later and have not been shipped even. Your company has initiated no updates to me either.

Bike arrived missing hardware and with the Stem bent inwards. They sent out the missing hardware which took quite a bit of time but they never responded about the Stem. They sent me a pair of handlebars which I did not need. I emailed their customer service, asking what they were going to do about the Stem, they never replied. The bike has been sitting in the garage for a couple of months, unused. The stem was bent sufficiently the handlebars would not go in. The Stem is threaded so just banging the bend out may cause further issues when I go to grease the bearings the next time.