Firmstrong BikesReviews of firmstrong.com

Bad! Terrible! Worst experience ever!

Barrage of emails. Zero contact with shop even during operating hours they never answered or returned my calls. I finally cancelled my order.

Really bad customer communication. After the ten working days I inquired about my order. After a half day of the run around, I was instructed to pick up my bike. I confirmed that I'd be there and the gate was locked and no one responded when I called. I received this survey supposedly after I got the bike. I don't have it.

I feel I was taken for a ride. Some of the lowest quality I've seen. This was gift for my girlfriend and I hope it doesn't fold in half from under her. Will NEVER AGAIN consider this bike manufacture.

After struggling with vague, undetailed assembly instructions, we have determined that the bike’s wheels are completely jacked up and wobbly. Therefore it is causing big problems in brake assembly. We will have to get the wheels evaluated and will have to adjust the spokes. So very frustrating.

It’s a beautiful very nice bike, it’s just too big for me. Your product description says it’s perfect for people 4’5” to 6’. I am 5’5” and it’s TOO BIG so I would suggest it’s perfect for people 5’7” to 6’. I will be returning it. Sorry. That’s been my experience.

I searched the web for American made bikes and this site came up. I called in to talk to customer service before purchasing and I was told yes they are made right here in California. I also asked if they came assembled or mostly assembled, I was told they are 95% assembled this was not true either. It came with only the rear tire and chains on the bike. You have to put on the brakes on, the seat (no biggie that ones easy), the handle bars on and connect all the brake lines as well as put on the fenders on, reflectors etc. For some this may be easy but for someone with limited tools it is not. Nowhere on their web site does it say made in China. Everything is made in China on these bikes. Even the box it shows up is says California USA. I wish it was a returnable item something that was easy to send back however it is not. The fenders are very weak, the grips are cheap, the paint job is see threw to grey metal, I could go on and on. Really all together this bike is just not worth the money. I will be selling it and getting an American made bike. Very disappointed!!!

I have had a bad experience twice. I ordered a bicycle that had a bad rear hub. Nothing was ever done to replace it. I ordered a new set of wheels recently and the wrong wheels came. I’ve returned them, checked the tracking and they’ve been received, yet I still do not have the money refunded. I’m so frustrated