Firmstrong BikesReviews of firmstrong.com

they essentially don't exist.

I wish I'd come here before shopping with this company. My experience seems mild in comparison, honestly. Ordered a bike a week ago, and have received no updates. There is zero way to reach this company. Email will come back with an error about a full inbox. Tried their email form on their site, which I would imagine hits the same full inbox (no response). I'll be disputing the payment with my bank if I don't hear back on the two week mark. Feel like that's pretty generous.

I ordered my wife a bike for her Birthday in March. Almost two months later I have a collection of bike parts that do not add up to a Bike. I understand there are challenges with COVID, but there's no excuse for never getting back to customers who have paid for your product and have part of it delivered. There's no excuse for having a phone number listed that doesn't work. Clearly this company over-extended itself in an effort to capitalize on the higher demand for bikes that this virus has brought and is not able or willing to fulfill the orders that have been placed. The lack of communication is the worst part.

If I could do a -1 star i would. Ordered a bike April 12th. They charged my cc the very next day. Tried calling them, sending an email regarding a question about the bike. Called but could not leave a voice message. Emailed - it's a dead link!! I did get an email asking me how I was enjoying the bike - WHAT!!! I don't have it yet. Posted a comment on their website to cancel my order - you got it, no response. I disputed the charge with my CC company. Go elsewhere people. It appears that either they can't keep up with orders or they are having financial difficulties. Many other bike companies out there.

Phone number not working, email address not working. Refuse to refund money when they can not deliver. DO NOT USE THIS COMPANY

I ordered a bike several weeks ago from them and cannot reach them by telephone or email to get a status on my order. They are completely unreachable.

I ordered 3 bikes and two child carriers from Firmstrong online. One of the bikes came with a completely warped front wheel. That same bike is missing 3 parts. The carriers they sold us are not compatible with the bikes they sold us. And the carriers were their recommendation. One of the bikes took so long to arrive, and they wouldn’t answer emails or phone calls, so I could not confirm if the bike was even coming. I ended up ordering another bike from a great company called piece bikes that showed up in two days. I was trying to cancel the Firmstrong bike but no answer. It came shortly after... I have been trying to contact them for over a week by email and telephone, but they don’t answer. So I still have bikes and carriers that I have paid for but cannot use. Very frustrating...This company is horrible to deal with.

Low quality bikes terrible support and service: had an issue with kickstand - bikes kept falling over, multiple emails and calls including sending them requested pics AND videos and they ultimately told me to bend the kickstand to correct the problem myself??? Had one phone support person tell me the kickstand with Allen head bolt required a specialized tool to remove and I would need to take it to a bike mechanic, pay out of pocket and then submit a form and hope to be reimbursed for a $2 bolt on kickstand!!! spend a little more, buy from a local shop and you’ll get a better bike and better support (because they are going to send you there anyway)