Firmstrong BikesReviews of firmstrong.com

Are they even selling bikes anymore??? Website has not said anything with updates since Covid-19 started. Order has been delayed for 3 months! Let your customers know whats going on.

Ordered 2 in-stock bikes. After waiting 2 weeks and getting no update, I emailed to ask about their status. The email bounced back. Then a week later, I got a form email saying my bike would ship in its original backorder date. My bike wasn't backordered, so I didn't have a date. Finally, I get a hold of someone who says it'll ship in a week. Then I get an email saying it would take a month. I decide then to cancel. I fill out the cancellation form and receive confirmation (an email saying my order was cancelled). But my refund never comes. I send another email, and they say my refund has been approved but I have to fill out another form to get the refund. The form is for a return and most of the information doesn't apply to me. The instructions say that if I enter any wrong information, they'll reject my refund. Shady company with poor communication.

Worst customer service I have EVER seen!!!!!!!! How can an "American" company based in CAL actually have worse customer service then call centers halfway around the world that don't even speak our language???? Ordered bikes (2) early of May....still no bikes, no emails, no "I think we will have bikes by this date"....nothing just a bunch of BS blaming COVID. News flash....you can't blame COVID for not running your business the right way and not getting back to the people you want to sell product too. That's not COVID, that's called inept and a joke of a management team!

Ordered a Bike on May 20th. Charged my card on May 20th, Said it would ship on 6/3/2020, and then again got an email stating that there are no shipping delays and my bike would ship on 6/3/2020. That email was sent on 6/8/2020. it's not 6/10/2020 and still, the bike hasn't shipped. Try to contact customer support with no luck. They don't answer emails and make you fill out a Google form, It's just a black hole. Then you try to call the phone number listed on the top of the page... and guess what? We're sorry, this number is no longer in service. Word of advice. DON'T BUY ANYTHING FROM THIS COMPANY! The customer service is worse than your local cable or phone company. Dustin Gyger should be ashamed of the business that he is running. Stear Clear!

Update just received an email about the bike I ordered on May 20th. Not in stock and I can wait or cancel order. This after being sent an email saying no delays in shipping and that bike would ship out June 9th. This was after bike was originally supposed to ship June 3rd. Will never recommend or do business here again. Don't put things in stock if you don't actually have them. This company is a joke. Ordered a bike on May 20th. The website said the bike was in stock and should ship on June 3rd. Its now June 7th I haven't received any emails about my bike shipping. The app they want you to use to track doesn't show any updates with the bike shipping. Also the app seems to want alot of permissions from your phone which i'm not comfortable with. I received a generic email from company going on about how busy they have gotten and how its hard for them to keep up with emails and orders. They also mention that their priority is making sure customers that ordered before April are receiving their bikes and anyone that has had damaged products is receiving replacements. No mention of any orders or what to expect if you ordered after april. They want you to fill out a form that puts you in que so they can email you back about your specific order. But they say their response time is running 3-5 business days or greater. Well considering my bike was suppose to ship on June 3rd and its 5 days shipping according to site I should have bike on Tuesday June 9th but the lack of communication has me believing I will be canceling order. They made sure to take my payment promptly though. Don't waste your time looking for a bike here.

Placed a order 10 days ago charged my card right away but can't find out what's going on with the order. They aren't taking calls and the emails come back undelivered.

I also wish I had read these reviews before ordering. Ordered on the 16th, they charged my card right away but no communication. Now all the bikes on the site say sold out. I will have to dispute with my credit card company as well if no response. Should be reported to the BBB.

Purchased a bike a month later i recieved a email stating the bike is not available. cannot reach anyone by phone or email. Stay away from this company. it pretty much does not exist.