Firmstrong BikesReviews of firmstrong.com

It was a little hard to put together. There was paint inside the screw holes which made things pretty hard to screw in right. However we did get the bike together the seat is pretty hard but it’s not a bad bike

Be kind...it's a rare thing these days. I ordered 2 bikes back in May and one got delivered in late Aug and the other yesterday. The bikes are exactly as described and are wonderful to ride. I admit, their communications could have been a lot better (understatement) but given you couldn't find a bicycle anywhere for months on end, I expected the delay and I'm happy with my purchases. With so many businesses going out of business b/c of this pandemic, I'm happy to support all American businesses. My hope is that Firmstrong recognizes that a little communication could go a long way in keeping people happy b/c their product is awesome.

I ordered a bike (and paid for it) May 18,2020. It was supposed to ship June 8th. I did get email updates every week for the first couple months pushing the date out again and again. When the emails stopped I called them and was told they had no idea when the bikes would be shipped because the manufacturer was unresponsive. I cancelled the order online via the Google Document and received my refund email about 2 days later and then received my credit about 3 days after that. So overall the company treated me very fairly - just wish I had gotten a bike!

Just wanted to say I am happy with my purchase. Pre ordered on 8/10 to be delivered on 8/22 They were late shipping it out but I sent an email inquiring and got a reply in two days saying it would be shipped and I would get an email. Got the email it shipped but it got stuck in Chicago for 2 days but it eventually got here. The bike was in good shape from shipping. My boyfriend put it together. He didn’t have all the correct tools( as some have complained about because you need metric) but he got it done. Seems like good quality for the price! I’m looking forward to riding. So I may have been lucky or it’s because I ordered from Firmstrong direct or they have finally gotten caught up. But so far a positive experience😄

Great bike but they really need to work out the customer service. For being all in this together during these unprecedented times they are not showing that to their customers. I think we all deserve a bit more than what we are getting from them when it comes to how we are being communicated with. While I’m one of the lucky customers and actually received my Sons bike that was in stock a week later - after no communication with the company and a very confusing email saying I would not be receiving anything due to errors. My card was charged and emails left unanswered. However, 1 week later I happily woke up to a text alert and to a tracking number and my package delivered that day all in 1 piece. The point of my review is that while the website let me place an order and it charged me I then got an email saying the system was incorrect with no customer service agent options available. In the end I did get the bike and everything was fine. All was good. I might recommend not ordering from the website right now though, but I do recommend these bikes they are great bike. We have 2 now and both are great looking bikes! Best of luck, stay safe!

i thought they were made in Southern California USA. However, my men's firmstrong bike says made in Vietnam. My wife's ladies firmstrong bike says made in China. Seem to be decent quality.

I bought a bike basket. It’s adorable, roomy and strong. The install directions could be clearer - seems to be translated from another language.

Please put water bottle attachment on your bikes.