Our Beach Cruiser Bikes are designed in Hermosa Beach, CA, the mecca of cruiser bike riding. Bikes for men, women, and kids that blend style and functionality.
Firmstrong Bikes (firmstrong.com) has 493 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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beach B.
I bought the bike with a rear cargo carrier thinking that Firmstrong would send one that would be the best fit for the bike. Not only did the rear cargo not fit but came with missing nuts & bolts. I've forced the cargo to mount to the bike although it is not level to the ground. That aside, the yellow frame & fenders w/ white side walls gets lots of looks as well as comments how beautiful the bike is.
Steve
Bikes are great but parts were missing from the order and assembly took longer than expected. Customer service took care of the issues but it’s taken over two weeks to be able to ride.
Peter T.
Good service. Had to make a change and the team was very responsive. The one major issue was the phone connection. Apparently the team uses voip/soft phone, but has a really poor connection. It was very garbled and I got disconnected once.
Mike J.
Tire and tube were faulty. Took 4 calls and a request to return the bike to receive a new front tire and wheel assembly. Nice bike to ride after repairs.
JAMES
Wish there were better instructions for assembly. It was frustrating- no instructions whatsoever for the rack. The bike appears to be solid.
Jason C.
Bought a bike on 11/18. We were charged immediately. We were emailed a request to take a satisfaction survey. That email noted that we could wait to take the survey if we hadn't received our bike yet. A week later we get a reminder to take the survey that states that additional reminders will not be sent to provide feedback. Was very frustrated to have not even a status on shipping when being asked for a satisfaction survey. I contacted Firmstrong directly. Sent the email on the weekend and got a response that evening. They provided shipping info that it had gone out 4 days prior. Received the bike 2 days after that. Initially this was a very bad review. Based on the quick response from Firmstrong and the subsequent delivery I've modified the write up and rating from 1 to 3. Initial / unrequested communication needs improvement, but in the end the customer service rep was extremely responsive and we got what we ordered.
Glenn B.
Ordered bike and accessories on August 4, 2018. Didn't receive back rack until August 24, 2018, with much prodding. But, they shipped an adaptor for rack for free ($5.99 value which I did not know was needed). So this is why the average review with some friction. Overall, the bicycle is superb and I enjoy it daily.
K V.
The website was not functioning properly, and they don't answer the phone or return your voicemail or emails. I was finally able to reach someone through their Facebook page. That person was very helpful and got my order straightened out.
